Medical Assistant II
 Brigham and Women's Hospital | |
 United States, Massachusetts, Boston | |
| 45 Francis Street (Show on map) | |
 Mar 14, 2025 | |
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Job Summary:
The Medical Assistant supports healthcare teams by assisting with both clinical and non-clinical patient services under the direction of healthcare providers. This role is responsible for taking vital signs, documenting patient information, scheduling appointments, and managing patient flow. The Medical Assistant interacts directly with patients to ensure their comfort and address concerns while collaborating with physicians, nurse practitioners, and nursing staff to facilitate efficient care. Essential Functions: Assist junior Medical Assistants with day-to-day questions and responsibilities and support their learning by participating in onboarding training. Guide patients to examination rooms, prepare necessary equipment for healthcare providers, and interview patients to obtain medical information, measure vital signs, weight, and height, and record details in the patient's medical record. Explain treatment procedures, medications, diets, and physician instructions to patients while ordering and organizing educational materials to reinforce patient education. Perform general office duties, such as answering phones, taking dictation, completing insurance forms, and acting as a liaison with other departments to advocate for patients with a positive customer service approach. Collect blood, tissue, or other laboratory specimens, log them, and prepare them for testing; perform phlebotomy if competence is demonstrated. Maintain inventory of immunizations and check expiration dates. Administer immunizations (as applicable), requiring certification or a minimum of three years of experience administering vaccines under provider supervision. Ensure compliance with departmental quality initiatives, including proper patient identification and adherence to hand hygiene protocols. Education High School Diploma or Equivalent required or Associate's Degree Medical Assisting preferred Can this role accept experience in lieu of a degree? No Licenses and Credentials Basic Life Support [BLS Certification] - Data Conversion - Various Issuers preferred Certified Medical Assistant [National Certification] - Data Conversion - Various Issuers preferred Experience Direct MA experience or medical field work 1-2 years required Knowledge, Skills and Abilities - Strong interpersonal and communication skills are essential for success in this position. - Ability to prioritize tasks in complex and busy environments. - Accuracy and attention to detail. - Comply with all local, state, and federal privacy and confidentiality rules and regulations. - Ability to take vital signs and manual blood pressure, as well as collect blood samples and other specimens. - Comprehensive knowledge of medical terminology, procedures, and protocols. - Proficiency in electronic health record (EHR) systems and medical office software. - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. - Managing one's own time and the time of others. Physical Requirements The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. | |