Help Desk Manager
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![]() United States, D.C., Washington | |||||||
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Help Desk Manager Job Locations
US-DC-Washington
Responsibilities The Help Desk manager shall oversee and manage daily help desk functions for a team of up to 30 Service Desk / Help Desk Analysts. Responsible for coordinating and scheduling personnel across multiple locations within the Washington DC Area with several having 24 x 7 x 365 operations to ensure minimum staffing levels are met. Coordinate with other team leads to shift personnel across locations to account for increased ticket activity. In addition, the Help Desk Manager will be able to train and mentor team members as our work depends on a Service Desk / Help Desk Analysts to bring professionalism and initiative to a fast-paced environment for success.
Scheduling personnel across multiple sites to ensure minimum staffing levels are met.
Qualifications
Desired Qualifications:
Peraton Overview Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure. Target Salary Range $112,000 - $179,000. This represents the typical salary range for this position based on experience and other factors. EEO EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law. |