Clinic/Practice Assistant, Float Pool - Pioneer Valley
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![]() United States, Massachusetts, Northampton | |
![]() 8 Atwood Drive (Show on map) | |
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The Clinic/Practice Assistant II performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits, including scheduling, check-in, and check-out duties. Actual job duties may vary by Department.
Essential Functions: - Perform routine administrative and clerical duties relating to a clinical service or physician practice office. - Make patient appointments and maintain appointment records. - Greet and assist patients. - Answer telephones, assist callers with routine inquiries, and schedule appointments. - File materials in patient folders and print appointment schedules. - Process patient billing forms and scan documents to patient medical records/LMR. - Call for patient medical records and laboratory test results. - Open and distribute unit mail or faxes. - Type forms, records, schedules, memos, etc., as directed. - May be required to accept co-payments. - Handles, screens, and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results. - Acts as "Super User" for scheduling, registration, and billing systems. - Provides assistance and training to others in these areas. - May perform more complex or specialized functions (i.e., surgical scheduling, schedule changes/blocking) at a more advanced competency level. - Performs other duties as assigned - Complies with all policies and standards Education
Licenses and Credentials
Experience
Knowledge, Skills and Abilities
We are looking for well-rounded customer service professionals who can multi-task, prioritize, and thrive in a high-volume outpatient setting! Our ideal candidate has demonstrated knowledge of medical terminology, is bilingual (Spanish/English), and has familiarity with insurance payers. Mass General Brigham Medical Group Western Massachusetts, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. |