Clinic/Practice Assistant, Float Pool - Pioneer Valley

Cooley Dickinson Medical Group
United States, Massachusetts, Northampton
8 Atwood Drive (Show on map)
Mar 14, 2025
The Clinic/Practice Assistant II performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits, including scheduling, check-in, and check-out duties. Actual job duties may vary by Department. Essential Functions: - Perform routine administrative and clerical duties relating to a clinical service or physician practice office. - Make patient appointments and maintain appointment records. - Greet and assist patients. - Answer telephones, assist callers with routine inquiries, and schedule appointments. - File materials in patient folders and print appointment schedules. - Process patient billing forms and scan documents to patient medical records/LMR. - Call for patient medical records and laboratory test results. - Open and distribute unit mail or faxes. - Type forms, records, schedules, memos, etc., as directed. - May be required to accept co-payments. - Handles, screens, and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results. - Acts as "Super User" for scheduling, registration, and billing systems. - Provides assistance and training to others in these areas. - May perform more complex or specialized functions (i.e., surgical scheduling, schedule changes/blocking) at a more advanced competency level. - Performs other duties as assigned - Complies with all policies and standards Education High School Diploma or Equivalent required Licenses and Credentials Certified Medical Administrative Assistant [CMAA] preferred Experience 2-3 years Office experience required, preferably in a health care setting Knowledge, Skills and Abilities Proficiency with all Office Suite, Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing. Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate. Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively. Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages. Managing one's own time and the time of others. Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems. We are looking for well-rounded customer service professionals who can multi-task, prioritize, and thrive in a high-volume outpatient setting! Our ideal candidate has demonstrated knowledge of medical terminology, is bilingual (Spanish/English), and has familiarity with insurance payers. Mass General Brigham Medical Group Western Massachusetts, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.