Service Desk Technician

TEKsystems
$20.00 - $25.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Virginia, Roanoke
Mar 14, 2025
Description We are seeking a highly skilled Service Desk Technician in Roanoke, VA. This individual will serve as an escalation point for Level 1 and 2 support via both telephone and email. The role involves monitoring the ServiceNow ticketing system and handling tickets appropriately to ensure timely resolution of technical issues. Responsibilities: * Act as an escalation point for complex technical issues from Level 1 and 2 support teams. * Monitor and manage ServiceNow ticketing system to ensure tickets are handled efficiently. * Provide guidance and leadership to team members to enhance their technical skills and problem-solving abilities. * Troubleshoot and resolve issues related to Apple/Mac OS, Windows OS, LAN & WAN, Active Directory, and Office 365. * Prioritize tasks effectively, work under pressure, and maintain high attention to detail. * Collaborate with other departments to ensure seamless support and resolution of technical issues. * Document and update technical procedures and solutions in the knowledge base. Top Skills: * Prior experience leading and guiding team members. * Proficient with technologies such as Apple/Mac OS, Windows OS, LAN & WAN troubleshooting, Active Directory, and ServiceNow ticketing system. * Excellent ability to prioritize tasks, work under pressure, and maintain high attention to detail. Required Skills: * Windows 10 and 11 * Technical support * Hardware troubleshooting * Customer service * Desktop support * Active Directory * Office 365 * MacOS * ServiceNow Qualifications: * Bachelor's degree in Information Technology, Computer Science, or related field preferred. * Minimum of 3 years of experience in technical support or a related role. * Strong problem-solving skills and ability to work independently. * Excellent communication skills, both written and verbal. Pay and Benefits The pay range for this position is $20.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Roanoke,VA. Application Deadline This position is anticipated to close on Mar 27, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.