Help Desk Analyst

TEKsystems
$15.00 - $23.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Wisconsin, Appleton
Mar 14, 2025
Description: We are seeking a dedicated and customer-focused Help Desk Analyst to join our Level 1 Service Desk team. In this role, you will handle incoming phone calls, manage open tickets, and respond to emails. On average, you can expect to take between 17-35 calls per day. You will receive comprehensive training on our highly customized Salesforce application, as well as support for O365, SharePoint, and a variety of other applications. Key Responsibilities: * End User Support: * Handle incoming requests related to PC hardware, software, and telephone issues. * Provide solutions based on approved protocols. * Load software on PCs as required. * Provisioning: * Install and configure software. * Troubleshoot hardware and software issues. * Update and maintain the hardware tracking database. Skills and Qualifications: * Customer Service: * Excellent communication skills, comfortable interacting with all levels of the company. * Organizational Skills: * Strong ability to prioritize tasks and multitask effectively. * Attention to detail is crucial. * Teamwork and Initiative: * Ability to work well within a team. * Proactive in seeking process improvements and additional tasks when workload permits. Technical Skills: * Help Desk Support * Customer Service * Windows 10 and 11 * Phone Support * Troubleshooting * Hardware Support * Software Support Pay and Benefits The pay range for this position is $15.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Appleton,WI. Application Deadline This position is anticipated to close on Mar 27, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.