RN Director of Ambulatory Operations, Perioperative Services

The Director of Ambulatory Operations, Perioperative Service Line, works under the directions of the Executive Director of Perioperative services for clinical care and the Executive Center Director of Surgical Care for business and strategy. The Director is accountable for working collaboratively with the SVP Chief Nursing Officer, Surgeon in Chief, and the Center for Surgical Care. The position will oversee both ambulatory surgery centers and be responsible for strategic plans, objectives, and standards supporting clinical operations, ambulatory surgical nursing, and sterile processing. The Director of Ambulatory Operations, Perioperative Service Line will direct and coordinate the work of designated employees, manage personnel activities to meet departmental, hospital, and system objectives related to the provision of patient care within designated clinical areas, and create a smooth, efficient, and satisfying experience for patients, employees, and physicians associated with each service line.

This Director must understand all aspects of developing ambulatory surgery centers, including planning, hiring, leading, and offering new and exciting opportunities and technology in surgical care.

Minimum Education
Bachelor's Degree (Required)
Master's Degree (Preferred)

Minimum Work Experience
7 years previous work experience as a clinical nurse including OR or PACU experience (Required) And
5 years managerial experience (Required)

Required Skills/Knowledge
Respectful and outstanding leadership skills; ability to motivate staff to exceed expectations.
Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to change by exploring the benefits of trying new approaches, and collaborating with others to make the change successful
Building Partnerships: Developing and leveraging relationships within and across work groups to achieve results
Collaboration: Working cooperatively with others to help a team or work group achieve its goals
Communication: Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retaining the message; listening actively to others. Inclusive of written and verbal skills. Able to read, written and use English proficiently
Diversity and Inclusion - Being sensitive to culture, diversity, race, gender, and other individual differences in the workforce; recognize the value of diverse perspectives and experiences and fosters a work environment reflective of the community at large
Decision Making: Identifying and understanding problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information; choosing the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions; taking the action that is consistent with available facts and constraints and optimizes probable consequences
Managing Relationships: Meeting the personal needs of individuals to build trust, encourage two-way communication and strengthen relationships
Managing Work: Effectively manages one time and resource to ensure work in completed efficiently
Problem Solving: Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

Required Licenses and Certifications
Registered Nurse DC and MD or Compact license which includes MD (Required)Cardio-Pulmonary Resuscitation (CPR) (Required)
Certified Nurse OR (CNOR) (Preferred)

Functional Accountabilities
Essential Duties and Responsibilities

• In collaboration with administrative leadership, develop a strategic and operational plan for the assigned clinical area(s); ensure service lines align with the mission, vision, strategic plan and initiatives of CNH. Communicate and continuously evaluate plans.

• Accountable for the attainment of departmental goals and objectives, level of performance to ensure quality patient care, administration of personnel, and the fiscal responsibilities. Facilitates and promotes the implementation of new practice standards, policies, and clinical workflows.

• Develop and communicate a vision for unit care delivery models and facilitate ongoing refinement of such models. Apply clinical knowledge of nursing theory, practice and administration to plan and evaluate nursing standards and practice; to help direct clinical practice management in the procurement and deployment of resources.

• Maintain interface with departmental personnel to coordinate clinical operational activities to ensure adequate staffing, space and facilities, coordination of purchasing, maintenance, and renovation activities for the operational areas, an administer a program of property management and accountability.

• Participate it the development of an annual business plan each fiscal year to include financial, operating and capital objectives focused on growth of ambulatory surgical volumes and service lines.

• Works collaboratively with physicians to adopt and incorporate quality initiatives, understand economic considerations and increase physician, surgery center, and hospital alignment.

• Serve as clinical operational liaison with administrative and professional personnel concerning unit/departmental/hospital policies and procedures, personnel administration, and budgetary preparation and control.

• Ensures compliance of regulatory and performance improvement programs.

• Provide developmental and growth opportunities for direct reports.

• Ensure safe environment of care for all staff, patients, and families.

• Ensure effective processes for staff development, recruitment and retention for all units within the service line

• Develop and support unit, shared governance structure. Assures staff participation in departmental and Organizational Nursing Structures

• Provide overall direction and leadership for assigned clinical areas on a 24-hour basis; ensure the effective administrative management of clinical functions related to personnel and policy.

• Perform other related duties incidental to the work described herein.

Demonstrates the following leadership traits

• Achievement Focus: Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; recognizes and acts on opportunities; takes calculated risks to accomplish goals.

• Analytical: Synthesizes complex or diverse information; collects data; uses intuition and experience to complement data; designs work flows and procedures

• Business Acumen: Understands business implications of decision; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.

• Change Management: Develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance; prepares and supports those affected by change; monitors transition and evaluates results.

• Conflict Resolution: Encourages open communication confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts.

• Continuous Learning: Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others

• Customer Service: Manages difficult or emotional customer service situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

• Communications: Expresses ideas and thoughts verbally and in written form. Exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

• Delegation: Delegates work assignments; matches the responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results.

• Diversity: Demonstrates knowledge of DEI initiatives; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; builds a diverse workforce.

• Impact and Influence: Pursues and wins support for ideas; displays ability to influence key decision-makers; achieves win-win outcomes; uses authority appropriately to accomplish goals; addresses divergent opinions

• Judgement: Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.

• Leadership: Exhibits confidence in self and others; inspire and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others; manage, mentor and coach managers, clinical leads and other care team members regarding nursing practice, regulatory compliance and ethical issues.

• Managing People: Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates activities; available to staff; provides regular performance feedback; develops subordinates skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes and services; continuously works to improve supervisory skills

• Performance Coaching: Defines responsibilities and expectations; sets goals and objectives; gives performance feedback; motivates for increased results; recognizes contributions; encourages training and development

• Planning and Organizing: Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans

• Team Leadership: Fosters team cooperation; defines team roles and responsibilities; supports group problem solving; ensures progress toward goals; acknowledges team accomplishments

• Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building an positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed

• Quality Management: Looks for ways to improve and promote quality; demonstrate accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality

• Strategic Thinking: Develops strategies to achieve organizational goals; understands organization's strengths and weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions

Support Magnet Designation

• Transformational Leadership: Leads people to where they need to be to meet the demands of the future. Create a vision for the future and the enviroment necessary to achieve that vision

• Structural Empowerment: Create an innovative environment where professional practice thrives and leads to positive outcomes.

• Exemplary Professional Practice: Communicate and achieve a comprehensive understanding of the role of nursing and what the professional practice can achieve.

• New knowledge, Innovations, and Improvements: Assessing the model of care, application of existing or new evidence, and contributions to the science of nursing as part of the professional responsibility to contribute to patient care, the organization, and the profession.

• Empirical Outcomes: Delivering high quality safe patient care.

Organizational Accountabilities
Organizational Accountabilities (Staff)
Organizational Commitment/Identification

Teamwork/Communication

Performance Improvement/Problem-solving

Cost Management/Financial Responsibility

Safety