Manufacturing Learning Business Partner

Job Location: Memphis, TN

Job Summary:

We are building a manufacturing training team that will create the future of Hershey's manufacturing skilling strategy, directly impacting retention and recruitment, productivity, our employee experience, and our employee value proposition. This is an exciting opportunity to grow your Learning & Development career!

This individual will be an on-site learning business partner and instructional designer responsible for creating new digital training assets to meet the needs of our modern learners in manufacturing. They will report into our Lean Manufacturing team while being a member of the plant training team and will need to be comfortable operating in a matrixed environment. They will leverage change management and performance consulting skills as they refresh and modernize existing training content, streamlining plant qualification processes, and finding new efficiencies that improve the employee experience.

The learning business partner will work with both plant and corporate stakeholders to design, develop and implement learning programs following the ADDIE or similar instructional design models. The role requires adherence to established learning standards, corporate visual standards, and will be required to produce learning objects and instructionally sound programs through various technology-based tools. Additionally, the instructional designer is responsible for adhering to the plant's employee handbook, and complying with regulatory requirements, company and plant policies, procedures, and rules in their area of responsibility.

Role Responsibilities:

• Ability to influence up, down, and across the plant and corporate organizations to achieve learning goals
• Translation of business needs into training solutions, articulating impact through data-based key metrics and KPIs
• Strategic project management skills and ability to manage through complexity against a deadline, escalating challenges and removing barriers to completion as needed
• Simplifying complex content, removing unnecessary details and always asking, "what does the learner NEED to know?"
• Works with vendors to vet viability of and implementation of external learning opportunities for plant employees
• Coordinates production and translation of training materials and assists with associated deployment/rollout activities
• Stays current with latest industry trends, tools, and best practices, bringing forth new ideas and challenging status quo
• Maintains and administers items in learning management system

Required Qualifications:

• Bachelor's degree in Instructional Design or related fields, or equivalent 3 - 5 years of work experience in related field.
• Master's degree in Instructional Design/Technology or other Education related field preferred.
• Manufacturing and/or CPG experience preferred.

Technical Skills:

• Sound instructional design practices following ADDIE model, including performance consulting and clear articulation of impact of learning intervention on the business
• Strong knowledge of adult learning theory, learning styles, and learning needs
• Videography and photography, including production and editing
• Ability to create compelling and communicative graphics & content (graphic design skills a plus)
• Experience with (some but not all of) the following content development tools- and a curiosity to learn as needed:
  
  
  
  • Articulate Storyline, Articulate Rise, Adobe Captivate, Camtasia, and/or Vyond
  
  
  
  
• Strong proficiency with MS Office 365 Suite including Outlook, Teams, SharePoint, Word, PowerPoint, and Excel

Additional Skills:

• Self-driven and independent working style
• Excellent verbal and written communication skills, technical writing skills a plus
• Executive presence and poise
• Professional maturity, with composure under pressure
• Collaborative working style
• Attention to detail