Accounts Receivable & Credit Collection Supervisor

Accounts Receivable & Credit Collection Supervisor

Location: Santa Clara, CA (on-site)

Job Term: Full-Time

The Opportunity:

We are seeking a detail-oriented and experienced Accounts Receivable (AR) and Credit Collection Supervisor to join our finance team. This role is crucial for ensuring the accuracy and efficiency of our accounts receivable operations and for implementing effective credit control and collection strategies. The successful candidate will play a key role in maintaining the financial health of our company, optimizing cash flow, and minimizing risk.

Responsibilities:

• Manage and execute the entire cycle of accounts receivable, including invoice processing, cash receipts, and customer account reconciliation.
• Assist with order management processing of RMA's, consumables, and web store orders, and able to be a backup for production order management.
• Implement effective credit control measures to assess and mitigate risk, including credit checks on potential and existing customers.
• Develop and maintain a consistent and professional collections process that emphasizes customer care and maintains good client relationships, while ensuring timely payments.
• Resolve billing disputes and negotiate resolution in a timely and efficient manner.
• Prepare and provide regular reports on AR aging, collections status, and any discrepancies or issues needing management attention.
• Collaborate with the sales and customer service departments to ensure billing accuracy and customer satisfaction.
• Maintain accurate and comprehensive records of all collection and credit activities.
• Stay informed of relevant laws and regulations related to credit and collections, ensuring compliance across all activities.
• Collaborate with offshore team members on various AR and collections related account reconciliations
• Identify process inefficiencies and gaps and partner with relevant parties to implement process improvements.
• Support the Order Management team and process to further streamline the Order to Cash process.

Requirements:

• Bachelor's degree in Finance, Accounting, or a related field.
• 10 plus years proven experience in accounts receivable and credit collections, ideally within a technology or manufacturing environment.
• Strong understanding of billing and financial concepts, including credit risk assessment.
• Excellent negotiation and communication skills, with the ability to resolve conflicts and disputes diplomatically.
• High level of accuracy and attention to detail.
• Proficient in NetSuite and Excel.
• Ability to work independently, prioritize effectively, and manage multiple tasks simultaneously.
• Strong analytical and problem-solving skills.
• A team player with a positive attitude and the ability to work collaboratively across departments.