Professional Services Installation Consultant

Join Epicor and Shape the Future of IT Infrastructure! As an Installation Consultant, you will oversee and perform the installation and configuration of equipment and systems related to IT infrastructure, hardware, and networks. You will act as the primary technical point of contact for clients and project team members on IT-related subjects such as networking, servers, and client hardware.

What you will be doing:

• Remotely coordinate and perform billable IT systems and/or component installation of SaaS and on-prem solutions, performing technical research of existing customer environments to determine the best approach, primarily in retail environments.
• Dispatch, coordinate, and schedule third-party onsite technicians as needed, providing quality telephone guidance with a high degree of customer service, product expertise, and timeliness.
• Troubleshoot, diagnose, and oversee repairs of defective equipment during installation, meeting monthly billable revenue/time utilization goals as defined by management.
• Keep track of billable and non-billable project hours, generating invoicing, and promoting adherence to IT security and data loss prevention strategies.
• Assist clients in designing/defining network topology and IP subnet design, educating them on site readiness requirements such as power, network, and ISP.
• Achieve and maintain required industry certifications as defined by management (such as Dell), building and maintaining strong relationships with customers to generate positive satisfaction survey scores.
• Identify issues and risks, reporting to the manager, and performing other duties as assigned.

What you will likely bring:

• 3+ years of applicable experience and demonstrated success/knowledge in multiple general IT areas, such as SaaS, servers, client PCs, operating systems, printers, TCP/IP, and strong troubleshooting methodology and skills
• 2+ years of specialized retail industry experience preferred.
• Experience in deploying Retail technology equipment including POS and Credit Card devices is a plus.
• Experience with business class routers, firewalls, and site-to-site VPNs is a plus.
• High school diploma required, with a bachelor's degree preferred (or equivalent experience).

What could set up apart:

• Experience in an external customer facing role.
• Experience with Retail technology / Retail Point of Sale systems.
• Strong organizational, project management, and time management skills, with the ability to think critically and analyze information to solve difficult technical problems.
• Ability to convey knowledge and instruction in easy-to-understand terms to non-technical clients, guiding end-users and onsite technicians through complex technical situations.
• Ability to install and configure mobile platforms including Android and iOS, with a customer-centric, results-oriented, self-starter attitude, and the ability to work independently.
• Self-driven and motivated to schedule and complete work with minimal supervision.

  Join us at Epicor, where your success is our success. Apply today and be part of a team that values proactive, proud, and collaborative partners!

  #LI-TO1 #LI-REMOTE

Whatever your career journey, we'll help you find the right path. Through our training courses, mentorship, and continuous support, you'll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we're the essential partners for the world's most essential businesses-the hardworking companies who make, move, and sell the things the world needs.

Range:

The salary range provided reflects the national average for this job title and does not represent compensation specific to Epicor Software Corporation. Actual compensation will vary based on experience, qualifications, and market factors relevant to the position.

Recruiter: