Investment Services Administrative Manager

SUMMARY:

Under the direction of management, responsible for managing the administrative and operational areas of the Investment Services Advisory Department. The Administrative Officer will coach and manage the Investment Services Representative(s). Provide direct customer service, promote long term customer relationships, and coordinate with other areas of the bank.

ESSENTIAL JOB FUNCTIONS & RESPONSIBILITIES:

1. Manage the Investment Services Representative(s) to ensure consistency in processes, procedures and operations throughout the department.
2. Responsible for coordinating with Osaic Investments all compliance related items for the department. Coordinate Audits with Bank personnel and Osaic.
3. Responsible for coordinating training of new Investment Services Officers and Investment Services Representatives.
4. Work closely with Osaic to find efficient and cost-effective ways to improve operations.
5. Work as a liaison between all employees in the department and IT at CC5 and Osaic.
6. Set up model portfolios.
7. Responsible for referral tracking and reporting.
8. Responsible for opening new Asset Allocation/Fee Base product.
9. Coordinate and schedule vacation coverage throughout the department.
10. Process new business for Investment Officer.
11. Responsible for trading as needed.
12. Handle client service calls as needed.
13. Work with Investment Services Representatives to solve complex customer issues.
14. Centralize all files.
15. Monthly training sessions with Investment Services Representatives.
16. Participate and coordinate monthly sales meetings.
17. Process and monitor Annuity purchases.
18. Maintain various regular reports, such as money line positions, monthly trade report, check deposit blotter and securities received blotter.
19. Mail financial checkup cards to all Osaic and direct clients.
20. Maintain current prospectus for mutual funds and annuities.
21. Presents and reports information regarding department revenue and updates for Bank executives including Non-deposit Investment Product Meeting.
22. Organize monthly meetings including scheduling, preparing materials and creating agendas.

QUALIFICATIONS:

EDUCATION & CERTIFICATIONS: (Minimum education required to perform the duties of this position)

• Bachelor's degree in business or economics or equivalent.
• Registration required Series 7, 63, 65.

KNOWLEDGE, SKILLS & ABILITIES:

• Minimum of three years in investment industry.
• Thorough knowledge of laws and regulations related to investment industry.
• Proven track record of working with highly confidential customer data.
• Ability to manage multiple priorities, meet deadlines.
• Ability to work collaboratively with peers and management.
• Prior management experience
• Excellent communication skills, including the ability to present to executive committees and convey investment information to clients
• Excellent customer service skills.
• Familiar with Bank and Osaic computer systems and programs.

COMPETENCIES:

• Must have cyber security awareness to protect the digital environment, the Bank, and customers.

#ZR