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Manager, Community Solutions Sales

Charter Communications
United States, Ohio, Akron
Mar 13, 2025

JOB SUMMARY

Responsible for development and implementation of programs and strategies that maximize the Company's market-share through the acquisition, retention and growth of Spectrum Community Solutions (SCS) business. This position directs and manages Account Executives and Sr. Account Executives. This position will also identify opportunities for SCS acquisitions and win-backs.

MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently support all efforts to simplify and enhance the customer experience

Responsible for meeting and exceeding budgeted sales goals and quota

Supervise a Team of SCS Account Executives and Sr. Account Executives

Oversee the monitoring and tracking of SCS new-build projects using a variety of management reports and tools

Coordinate and communicate SCS activities with designated leadership and stakeholders to maximize SCS investments and revenues

Analyze market conditions and manage portfolios for all SCS Account Executives and Sr. Account Executives

Manage and monitor functions relative to staff including selection, training, development, performance evaluation, discipline, termination and salary/status change recommendations

Responsible for the oversight of the SCS Account Executive and Sr. Account Executive commission plan, compliance and achievement to plan.

Work with Sales Operations team to ensure that contract administration is being maintained in accordance with company objectives. Work closely with the legal team on all SCS contracts to ensure compliance and maximize return on investment.

Develop and implement programs and strategies designed to improve upon and support the Company image and reputation with property owners in the interest of building long-term business relationships

Respond to competitive threats and work with Legal on all violations of exclusive rights

Perform public relations and liaison functions with homebuilder's associations, multi-family housing groups and county/city building agencies

Lead and participate in succession planning.

Adhere to industry specific local, state, and federal regulations, as applicable.

Know, understand and follow Company policy

Perform other duties as requested by supervisor.

REQUIRED QUALIFICATIONS

Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English

Demonstrated leadership qualities

Ability to use automated reporting and analysis applications

Advanced knowledge of Company products and services

Required Education
Bachelor's Degree in business or related field, or equivalent work experience

Required Related Work Experience and Number of Years
Sales Management experience - 7+

Project Management experience - 5+

Preferred Related Work Experience and Number of Years
Industry related experience preferred

Experience in residential property management, or real estate development a plus

WORKING CONDITIONS
Office environment
Travel as required may be up to 25%

#LI-TH


SMD540 2025-49120 2025

Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you're joining a strong community of 95,000 employees working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
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