Clinical Office Administrator - Carbondale, IL

Job Title: Clinical Office Administrator

Location: Carbondale, IL
US Citizen: Yes

Top Docs, Inc. is a growing locum tenens company with physicians of all specialties available throughout the United States. At Top Docs, our priority is to place only the best physicians with our clients. Top Docs has assignments with government facilities in VA Medical Centers, Community Based Outpatient Clinics, Indian Health Service, and the Department of Defense across the United States. Top Docs prides itself with an outstanding credentialing program designed specifically with government clients in mind.

Job Description:

The Clinical Office Administrator performs administrative duties in a healthcare setting. Duties may include, greeting veterans, effectively managing office functions, ensuring exam entry is complete, telephone and clerical support.

Responsibilities:

• Receives and screens telephone calls and visitors to the office. Determines the need(s) of the caller/visitor and addresses them accordingly, providing information per organization policy. Takes and forwards messages.
• Makes appointment confirmation phone calls. Provide instructions to patient, explain an upcoming exam, and/or answer questions.
• Make call outs to veteran if exam date and time needs to be modified same day.
• Greets Veterans by completing check-in process and performs necessary screenings for appointments. Obtains necessary demographic information, signatures, copies, etc. Verifies all information.
• Maintains compliance files, records, logs, charts in accordance with Federal, State, and Local regulatory, contractual, and organizational guidelines including HIPAA as outlined in training and policies/procedures, quality assurance and improvement processes.
• Maintains and orders supplies for personnel/department as needed or requested.
• Receives and opens incoming mail and packages. Reviews, sorts, and directs to the appropriate person.
• Acts as point of contact for repairs, installations, record retrieval and other company needs.
• Assists with orientation for new staff and practitioners.
• Contacts IT for assistance with issues in the office.
• Performs light cleaning and sanitization of common areas and front desk area.
• Chaperone exams as requested by examiner and exam type.
• Performs any other duties as directed by Leadership.
• Commitment to serving Veterans, including those with service animals, ensuring they are not refused service.
• Perform other related duties as required.

Education Requirement: High School Diploma or GED required.

Required Qualifications:

• Individuals must be able to work independently and as part of a team, have good interpersonal skills and a willingness to be flexible and adapt to changing situations.
• Candidates must possess computer skills: Microsoft Office Suite programs, Gmail and Google Drive, setting up printers, troubleshooting internet issues, and ability to learn new programs and systems.
• This job may require sitting for long periods, bending, twisting and occasionally lifting/carrying more than 50 pounds.

Key Attributes:

• Excellent critical thinking, problem solving, verbal and written communication skills, in addition to patience and a high-level of customer service to all attendees and fellow staff.
• Always acts professionally with minimal supervision as a representative of our organization.
• Possesses strong organizational skills and the ability to prioritize and solve moderately complex problems while working both independently and collaboratively with others.
• Organizes workload, sets priorities, completes assignments in a timely manner and utilizes resources appropriately while complying with organizational standards.
• Dedicated to building rapport with team members, patients, and the management team by demonstrating a strong customer service orientation and a continuous positive image.
• Accountability to be punctual and abide by work schedule.

Top Docs, Inc. is an equal employment opportunity company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.