Desktop Support

TEKsystems
$15.00 - $18.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Wisconsin, Milwaukee
Mar 13, 2025
Job Title: Desktop Support Point of Sale Technician Job Description: The Desktop Support Point of Sale Technician serves as the first point of contact for IT-related support, providing tier 1 and 2 client support for all technical issues related to hardware, software, printing, connectivity, mobile technology, Point of Sale (POS) technology, and user setup and authorization. This role is critical in ensuring the best possible end-user computing experience for all employees. The technician will be hands-on with maintaining the POS infrastructure, assisting in printer setup and maintenance, peripheral hardware support, and user account maintenance. This role is committed to addressing recurring issues through consistent ITIL practices. Essential Duties and Responsibilities: * Provide daily support for PC hardware and software, including Windows 11, Office 365, and other departmental and enterprise applications. * Participate in installing, configuring, and maintaining computer operating systems and images. * Install and troubleshoot peripherals for users. * Aid in troubleshooting smartphones and other related ad hoc devices. * Work outside of normal business hours to meet customer demand (nights and weekends). * Ask appropriate probing questions to gather relevant information to aid in the resolution of requests. * Document, track, and monitor client incidents and requests in the ticketing system to ensure timely and accurate resolution. * Set client expectations when opening and assigning tickets and ensure all requests/services are executed on time in accordance with service level agreements. * Prioritize and escalate support incidents and requests based on business impact and documented guidelines. * Make recommendations to better assist end users and improve the overall efficiency of daily operating procedures. * Acquire and maintain current knowledge of core hardware standards and applications, as well as new technologies/applications being introduced to provide technically accurate solutions to clients. * Assist in special projects as needed. * Assist in day-to-day POS operations to ensure smooth business operations. Computer Skills: * Workstation, printer, and peripheral maintenance and support skills. * General understanding of the client/server environment. * Familiarity with Microsoft Active Directory. * Solid understanding of Microsoft products, including Windows operating systems and the Office suite of applications. * Demonstrate an analytical approach to problem resolution. * Excellent documentation skills. * Familiarity with Microsoft SCCM imaging software. * Basic understanding of what a POS system is and how it functions on a fundamental level. Qualifications: * Ability to understand basic business practices. * Ability to manage working in a high-stress environment. * Take ownership of work and initiative for requests, incidents, and problems. * IT professionalism in all aspects of the position. * Outstanding customer service skills and attitude. * Ability to prioritize projects and customer requests. * Able to work weekends and holidays. * Able to work in unsavory conditions, such as rain, snow, and unclean environments. Competencies: * Analytical: Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs workflows and procedures. * Problem Solving: Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully. * Team Work: Works as a team member; balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts the success of the team above own interests; supports everyone's efforts to succeed; recognizes accomplishments of other team members. * Cost Consciousness: Works within the approved budget; develops and implements cost-saving measures; contributes to profits and revenue; conserves organizational resources. * Ethics: Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values and follows documented departmental policies and procedures. * Judgment: Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; makes timely decisions. * Communication: Demonstrates effective communication and achieves smooth handoffs; excellent customer service skills and acumen with the ability to consistently communicate successfully with all types of employees. Education/Experience: * 1-3 years of customer service experience. * 2-year degree in an IT-related field or current progress towards a degree in combination with experience. Certificates and Licenses: * No certifications required; A+ certifications preferred. Top Skills & Years of Experience: * Workstation, printer, and peripheral maintenance and support skills. * 1-3 years of customer service experience. * 2-year degree in an IT-related field or current progress towards a degree in combination with experience. Nice to Have Skills: * Provide daily support for PC hardware and software, including Windows 10, Office 365, and other departmental and enterprise applications. * Participate in installing, configuring, and maintaining computer operating systems and images. * Install and troubleshoot peripherals for users. Pay and Benefits The pay range for this position is $15.00 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Milwaukee,WI. Application Deadline This position is anticipated to close on Mar 18, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.