Desktop Support

TEKsystems
$15.00 - $18.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Wisconsin, Milwaukee
Mar 13, 2025
Description The Desktop Support Point Of Sale Technician serves as the first point of contact for IT related support, providing tier 1 and 2 client support for all technical issues relating to hardware, software, printing, connectivity, mobile technology, Point of Sale Technology, and user set up and authorization, working all requests, incidents and problems through to resolution. A critical role of the Desktop Point of Sale Technician will strive to provide the best possible end user computing experience. The Desktop Support Point of Sale Technician will be hands on with maintaining a Point of Sale infrastructure while also assisting in printer setup and maintenance, peripheral hardware support and maintenance and user account maintenance. 40 hours a week, Sunday, Mon, Tues, Wed, Fri. ESSENTIAL DUTIES AND RESPONSIBILITIES: Provide daily support for PC hardware and software, including: Windows 11, Office 365 and other departmental and enterprise applications. Participate in installing, configuring, and maintaining computer operating systems and images. Install and troubleshoot peripherals for users. Aid in troubleshooting smartphones and other related ad hoc devices. Asks appropriate probing questions to gather relevant information to aid in resolution of request. Documents, tracks and monitors client incidents and requests in ticketing system to ensure timely and accurate resolution. Sets client expectations when opening and assigning tickets and ensures all request/services are executed on time in accordance with service level agreements with the business. Prioritizes and escalates support incidents and requests based on business impact and documented guidelines. Makes recommendations to better assist end users and improve the overall efficiency of daily operating procedures. Acquires and maintains current knowledge of core hardware standards and applications, as well as new technologies/applications being introduced in order to provide technically accurate solutions to clients. COMPUTER SKILLS: Workstation, printer and peripheral maintenance and support skills. General understanding of Client/Server environment. Familiarity with Microsoft Active Directory. Solid understanding of Microsoft products including Windows operating systems and the Office suite of applications. Demonstrate analytical approach to problem resolution. Excellent documentation skills Familiarity with Microsoft SCCM imaging software Basic understanding of what a Point of Sale is and how it functions on a fundamental level. QUALIFICATIONS: Ability to understand basic business practices. Ability to manage working in a high stress environment. Take ownership for work and initiative for requests, incidents and problems. IT Professionalism in all aspects of the position. Outstanding customer service skills and attitude. Ability to prioritize projects and customer requests. No certifications required; A+ certifications preferred. Skills Desktop, Troubleshooting, Hardware, Support, Windows 10, Windows, Deployment, pc troubleshooting, Office 365, Printers, Active directory, Customer service, Sccm, Outlook, Imaging Top Skills Details Desktop,Troubleshooting,Hardware,Support,Windows 10,Windows,Deployment,pc troubleshooting,Office 365,Printers Additional Skills & Qualifications Pay and Benefits The pay range for this position is $15.00 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Milwaukee,WI. Application Deadline This position is anticipated to close on Mar 19, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.