AWS Cloud Support Analyst

TEKsystems
$25.00 - $40.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Michigan, Dimondale
Mar 13, 2025
Description As a Cloud Support Analyst specializing in AWS, you will be essential in ensuring the efficient operation of our AWS cloud services. You will serve as the first point of contact for customers facing issues with AWS infrastructure and applications. This position requires strong technical expertise, excellent communication skills, and a customer-centric approach. Key Responsibilities: Technical Support: Provide tier 1 and tier 2 support for AWS-related incidents and requests, troubleshooting issues within the AWS ecosystem. Issue Resolution: Analyze and diagnose problems, implementing effective solutions promptly while maintaining high levels of customer satisfaction. Script Development: Create and maintain script-based solutions (using tools like Python, Bash, or AWS CLI) for automating infrastructure provisioning and management tasks. Documentation: Maintain accurate records of support requests, solutions, and relevant technical documentation to enhance the knowledge base. Customer Interaction: Communicate effectively with customers, understanding their needs and providing clear updates throughout the support process. Collaboration: Work closely with architecture and application support teams to escalate and resolve complex issues, contributing to overall service improvement. Monitoring and Reporting: Monitor AWS systems for performance, reliability, and security, reporting any anomalies or trends to management. Skills* AWS, Cloud, infrastructure, applications, Python, Bash, AWS CLI, Customer Service, Troubleshooting Top Skills Details AWS,Cloud,infrastructure,applications,Python,Bash,AWS CLI,Customer Service,Troubleshooting Additional Skills & Qualifications Qualifications: Education: Bachelor's degree in Computer Science, Information Technology, or a related field; a Master's degree is preferred. Experience: 1-3 years of experience in technical support, preferably in an AWS environment. Technical Skills: Proficiency in AWS services (e.g., EC2, S3, SQS), understanding of networking concepts, and troubleshooting methodologies specific to AWS. Experience with scripting languages (e.g., Python, Bash) for automation. Soft Skills: Excellent communication skills, both written and verbal; strong analytical and problem-solving abilities; and a customer-focused attitude. Training: AWS Cloud Practitioner Essentials or other relevant AWS training are a plus. Experience Level* Entry Level Pay and Benefits The pay range for this position is $25.00 - $40.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Dimondale,MI. Application Deadline This position is anticipated to close on Mar 21, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.