Building Automation Service Specialist-Lead

TEKsystems
$30.00 - $35.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Pennsylvania, Pittsburgh
Mar 13, 2025
Description Electro-mechanical experience (either in a previous role or through education) and user PC/software skill Lead level 5+ years of experience performing preventive maintenance and diagnostics of automation systems * Mid level 3+ years of experience performing preventive maintenance and diagnostics of automation systems Demonstrated on-the-job experience with: oOpen protocols such as BACnet, Modbus, and TCP/IP Ethernet and networking oEngineering concepts, programming, job start-up and checkout, and troubleshooting Ability and willingness to work in a variety of circumstances, including climbing ladders, scaffolds, and high lift equipment, working in ducts, crawl spaces, roofs, basements, above ceilings, and in various conditions Must be able to use hand tools, laptop, email, smartphone, and tablet as well as carrying and moving equipment and tools weighing up to 75 pounds unassisted Experience with Microsoft Office (Word, Excel, and Outlook) Execute digitalization and standard service operations strategies Work with multiple internal service team members including Service Sales, Client Service Managers, Service Coordinators, and RAM Digital Service Center personnel Follow safety requirements as outlined by Siemens and customers Successfully complete assigned training as outlined in the training path Follow mandatory policies, procedures, and standards Develop relationships at all levels within the customer's organization and exhibit strong customer service skills Identify customer needs and make prioritized recommendations for service agreement adds, upgrades, and escalations May coordinate with contractors on job sites and maintains tools and test equipment Respond to service calls (emergency and on-site) as assigned. Perform repairs as directed on all automation system types and complete service ticket documentation per the policy Follow and maintain preventive maintenance schedules and maintain complete and accurate documentation of services performed and generate reports within Siemens tools Provide instructions to customer personnel regarding proper system operations and assist with training Identify and report system discrepancies, suggest system upgrade opportunities, and may assist in pricing of repairs and upgrades to existing agreement Perform system checkout and startup on projects, participate in job site final walk and/or final completion for systems-to-service turnover on assigned jobs Lead and mentor other Service Technicians and identify quote deficiency repairs Develop strong working relationships with internal and external customers, identify needs, and resolve issues, and use Siemens technology and devices Work overtime when needed (Compressed schedule performance can be a factor and will require extended hours to meet commitments) Work rotational On-Call and/or Minimal Overnight Travel Have the ability to work remotely, manage time effectively and meet established deadlines and to work in a team environment providing dedicated support to our customers Skills PC, Customer service, Office 365, Troubleshooting Top Skills Details PC,Customer service,Office 365,Troubleshooting Additional Skills & Qualifications Installing and servicing electronic Control, Engineering and Programming experience Experience Level Expert Level Pay and Benefits The pay range for this position is $30.00 - $35.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Pittsburgh,PA. Application Deadline This position is anticipated to close on Mar 19, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.