Desktop Support

TEKsystems
$35.00 - $40.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Texas, Austin
Mar 13, 2025
Description About the Role As an IT Operations and Service Desk Technician, you will play a dual role in ensuring the seamless operation of our company's IT infrastructure and providing top-notch service desk support. You will be instrumental in installing, configuring, monitoring, and maintaining computer systems, while also serving as the first point of contact for IT support, handling inquiries, and resolving technical issues for end-users. Your responsibilities will span across troubleshooting hardware and software faults, offering timely solutions, and contributing to our IT knowledge base. This role will provide support for our corporate events, on-site management of computer inventory, new hire onboarding, and work with teams across the organization. This role reports to the IT Operations Lead for APJC. About the Team You will join a team of technical support professionals that provide enterprise level service for our corporate teams globally. We strive to provide helpful and knowledgeable technical assistance on a daily basis. We're focused on providing a positive customer service and user experience. Also, we're obsessed with providing the best user experience possible. What You'll Do Act as the primary contact for IT support within the organization, managing service desk tickets and responding to user requests in a timely manner. Install, configure, and update hardware and software, ensuring optimal workstation performance. Troubleshoot system and network problems, diagnosing and solving hardware or software faults with a focus on minimizing downtime. Maintain security through monitoring access and adherence to IT policies, including internet security and data privacy protocols. Guide and support users in the use of IT equipment and software, providing necessary training and documentation. Organize and perform regular maintenance and system upgrades to ensure technology infrastructure runs smoothly. Record and document issues and resolutions within the IT service management system, maintaining detailed logs of all IT incidents. Evaluate user needs and system functionality, ensuring that IT facilities meet these needs. Stay current with system information, changes, and updates to provide effective advice and solutions. Support the development and implementation of new systems and services, including user acceptance testing. Provide on-site and remote technical support Seek guidance from the team when needed Provide audio and video support for company events Create and update technical documentation What You'll Bring Proven experience in IT support, with a solid foundation in both IT operations and service desk responsibilities. Strong problem-solving skills and the ability to diagnose and resolve technical issues efficiently. Familiarity with computer operating systems, hardware, networking, and software applications. Experience with IT service desk software and IT service management principles. Knowledge of internet security and data protection standards. Relevant IT certifications (e.g., CompTIA A+, ITIL Foundation, Microsoft Certified IT Professional) are highly desirable. A degree in Computer Science, Information Technology, or a related field. Excellent communication skills, with an emphasis on providing exceptional customer service. Ability to manage time effectively and work under pressure to meet deadlines. Commitment to continuous learning and improvement in IT service delivery. Working Conditions Flexibility to work varying shifts, including evenings and weekends, to accommodate business needs and support 24/7 operations. May involve lifting and transporting IT equipment and peripherals. Bonus Points Experience with Jira Service Desk, JAMF, InTune Experience working in the technology industry Experience working in a Service Desk, Help Desk, or Call Center environment Microsoft Support Certification Apple Support Certification ITIL Foundations HDI Support Center Agent CompTIA A+ Certified Additional Skills & Qualifications Cloudflare is needing our help to onboard 4-5 Desktop techs to help with the backlog of 2100 tickets. This will be anywhere from 1 month to 3 months depending on how quickly the backlog is taken care of. Possibility this role could extend longer. Onsite Role Open to seeing candidates in SF & Austin. Looking for candidates who have worked in hyper-growth service desk environment (meaning not very mature in tooling and processes) and are comfortable working on backlog tickets. Experience Level Intermediate Level Pay and Benefits The pay range for this position is $35.00 - $40.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Austin,TX. Application Deadline This position is anticipated to close on Mar 19, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.