IT Help Desk - REMOTE CONTRACT TO HIRE

YOH Services LLC
United States, Pennsylvania, Johnstown
Mar 13, 2025
IT Help Desk - REMOTE CONTRACT TO HIRE Category: Information & Communication Technology Employment Type: Contract Reference: BH-383324 Our globally recognized end client is in need of a Helpdesk Support Professional for a 12-month CONTRACT TO HIRE opportunity. Role is 100% REMOTE, work is done in EST, hours are 9 am to 5:30 pm with workdays to be determined. Position pays A MAX of $18/hr W2. * All Applicants should have location clearly listed on resume. While position IS remote, only applicants in specific locations will be considered at this time* What You Will Be Doing: Fielding and resolving telephone calls, chat and online portal questions from users seeking guidance Providing first-tier technical support to assist users with questions and/or issues including those regarding hardware, software, access management, process and procedure, and telecom. *This is NOT a complete list of responsibilities or requirements. Full client job description will be provided upon submittal to end client* What You Need to Bring to the Table: Associate's Degree in Computer Science or related field REQUIRED Intermediate level knowledge of Microsoft Office Suite applications, specifically, MS Office Word, Excel, PowerPoint and Outlook is REQUIRED Experience with SharePoint, Project, Access is HIGHLY DESIRED Knowledge of desktop Operating Systems W2K, XP, 7, 8. Mac OS X HIGHLY DESIRED What are you waiting for? Apply Now! Yoh makes finding and applying for jobs simple. Partner with Yoh to find the right opportunities across multiple industries in the US and UK. Find out more here! Our globally recognized end client is in need of a Helpdesk Support Professional for a 12-month CONTRACT TO HIRE opportunity. Role is 100% REMOTE, work is done in EST, hours are 9 am to 5:30 pm with workdays to be determined. Position pays A MAX of $18/hr W2. * All Applicants should have location clearly listed on resume. While position IS remote, only applicants in specific locations will be considered at this time* What You Will Be Doing: Fielding and resolving telephone calls, chat and online portal questions from users seeking guidance Providing first-tier technical support to assist users with questions and/or issues including those regarding hardware, software, access management, process and procedure, and telecom. *This is NOT a complete list of responsibilities or requirements. Full client job description will be provided upon submittal to end client* What You Need to Bring to the Table: Associate's Degree in Computer Science or related field REQUIRED Intermediate level knowledge of Microsoft Office Suite applications, specifically, MS Office Word, Excel, PowerPoint and Outlook is REQUIRED Experience with SharePoint, Project, Access is HIGHLY DESIRED Knowledge of desktop Operating Systems W2K, XP, 7, 8. Mac OS X HIGHLY DESIRED What are you waiting for? Apply Now! Yoh makes finding and applying for jobs simple. Partner with Yoh to find the right opportunities across multiple industries in the US and UK. Find out more here! Additional Info: Short term contract - 2 resources; need to be super sharp. Summary: Our end client's IT Service Desk provides twenty four hour seven day a week first tier support to Biomedical, Chapter, Services to the Armed Forces, International Services, National Headquarters and Corporate customers throughout the United States. The IT Service Desk's mission is to provide accurate and timely information to requests from the users of all IT systems and business processes, resolving whenever possible at the first tier level, and escalating appropriately when necessary. Responsibilities: Apply understanding and knowledge of information systems products and services to assist internal and external users of ARC Systems and applications on complex matters Resolve somewhat less complex problems initially, escalating more complex problems to more senior level specialists or leadership of the IT Service Desk Fields and resolves telephone calls, chat and online portal questions from users seeking guidance Provides first-tier technical support to assist users questions/issues including those regarding hardware, software, access management, process and procedure, and telecom Receives, documents and tracks user questions and/or issues in an ITSM solution Assures timely response to questions and concerns Adheres to all support processes, procedures, and expectations established by management to meet the highest level of customer care Meets all Goals and Objectives as identified such as Login Time, Available Time, Idle Time, First Contact Resolution, and Case Quality Meets all Service Level Targets Provides input to senior team members in regards to team knowledgebase requirements Proactively provides guidance and solutions to active applications, processes and systems Works routine cases with ease and takes on moderately complex cases with the aid of a team member, if required Qualifications: Bachelor's degree from an accredited college or university in Computer Science or Business, with 1 to 3 years of related experience, or its equivalent ITIL Foundations version 3 a plus Computer/Technology Intermediate level knowledge of Microsoft Office Suite applications, specifically, MS Office Word, Excel, PowerPoint and Outlook is required SharePoint, Project, Access is a plus Knowledge of desktop Operating Systems W2K, XP, 7, 8. Mac OS X a plus Knowledge of PC Hardware and Function; VPN; Active Directory; Remote Desktop Management; Smartphones Ability to follow outlined processes and procedures Ability to speak and communicate effectively and in an articulate and diplomatic manner across all levels of the organization Identify data patterns that do not adhere to Policy or Procedure standards or requirements and escalate for mitigation Ability to follow verbal and written instructions Ability to recognize errors and correct to meet organizational standards Ability to troubleshoot problems and work with other groups to find solutions Ability to work independently with little supervision Estimated Min Rate: $12.60 Estimated Max Rate: $18.00 Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply. Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process. For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.