Senior Service Desk Manager
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![]() United States, Missouri, St. Louis | |||||||
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Senior Service Desk Manager Job Locations
US-MO-St Louis
Responsibilities Peraton is seeking a Service Desk Manager to join our team of qualified individuals. The Service Desk Lead will lead a large and diverse technical team in accordance with direction from senior leadership, contract requirements, company policies, procedures, and guidelines. The candidate will be responsible for overseeing the integrated service desk and evaluates overall service desk activities against performance objectives. As the Service Desk Lead, you will ensure customer service response is timely, accurate, and congruent with required service levels. You will lead the service desk team in terms of customer experience with focus on automation, driving improvements and introducing new approaches. Day to Day Work Responsibilities:
Manage a technical team of employees and subcontractors in support of USCG critical IT services.
#USCGIMS Qualifications Basic Qualifications:
Preferred Qualifications:
Peraton Overview Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure. Target Salary Range $104,000 - $166,000. This represents the typical salary range for this position based on experience and other factors. EEO EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law. |