Commercial Services Support Specialist

Location: 601 W 1st Ave, Spokane, WA 99201

Essential Functions

• Responsible for client problem research and resolution in a timely manner, actively providing follow up actions as appropriate.
• Provides service regarding product platforms that are technology based and complex. (e.g. Business on-line banking, ACH, wire transfer, remote deposit capture, positive pay, ACH debit block/filter, loan & investment sweeps, lockbox.)
• Recognizes potential fraud situations and provides assistance to prevent fraud.
• Maintains quality control and is responsible for audit and compliance issues.
• Provides on-base paperless on-boarding for new product set ups and maintenance.
• Provides troubleshooting and assistance based on understanding of web browsers (e.g. Internet Explorer, Google Chrome, Firefox, etc.) and how they work with cash management systems.
• Serves as a technical resource in all treasury management products, pricing and operational support.
• May serve as back up for routine duties of the Client Support Manager
• Regular, reliable attendance is required.
• Perform compliance and risk management duties as required or assigned.

Requirements

• Working knowledge of departments within the bank and their functions.
• High degree of PC based technical skills, including proficiency with the Microsoft Office Suite of products
• Basic knowledge of Windows operating systems and security within different server environments.
• Working knowledge and understanding of web browsers (e.g. Internet Explorer, Google Chrome, Firefox, etc.) and how they work with cash management systems.
• High proficiency in troubleshooting PC, treasury management products and system application issues independently with timely resolution.
• Excellent customer service and communication skills with the ability to communicate and collaborate effectively with both technical and non-technical people, articulating complex technical ideas into layman's terms.
• Strong interpersonal skills with the ability to work well with diverse levels of the organization and present a positive, professional image of the department.
• Strong time management skills demonstrated through the ability to effectively manage competing priorities.
• Demonstrated ability to recognize and resolve problems under minimal supervision.

Compensation:

Commercial Client Support Specialist: $21.63 to $32.45

The compensation range represents the low and high end of the base compensation range for this position located in Spokane, WA. Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance.

What Our Culture Can Offer You:

Our benefit philosophy is to provide you with a comprehensive package to secure your overall wellness and help you become and remain a fulfilled and productive employee. Our benefits include Health, Financial, Retirement and Work/Life Benefits. We are proud to share an overview of our benefits HERE as part of your total compensation.

Washington Trust Bank celebrates diversity in the workplace and actively recruits talent to help reflect the unique communities where we live and work. We are proud to be an equal opportunity employer and prohibit discrimination or harassment based on race, religion, sex, gender identity, sexual orientation, national origin, age, pregnancy, disability, genetic information and any other protected characteristics outlined by state, federal and local laws. We believe strength comes from the diverse backgrounds and experiences of our team, and we are dedicated to fostering a supportive and inclusive work environment.