University Program Associate

Primary Purpose of the Organizational Unit:

The primary purpose of the division of Strategic Enrollment and Student Success is to ensure university representatives interact with members of the higher education community and government officials. Strategic Enrollment and Student Success staff ensures the university is providing effective and efficient services through collaboration with college and campus staff, including deans, faculty, and student services personnel, as well as community stakeholders, to design and deliver high quality, innovative, and flexible support services to military-connected students.

Primary Purpose of the Position:

Serves as one of four Veteran Certifying Officials for Fayetteville State University's main campus. Assist VA students/dependents in applying for educational benefits. Responsible for interpreting and explaining VA regulations and analyzing how VA policy changes impact FSU's policies and procedures to design and implement solutions for organization and processing of VA benefits. Provides excellent customer service to support Bronco military-connected students.

Duties and Responsibilities:

Responsible for educating, advising, providing guidance and clarification to all veterans and their dependents on VA education benefits, serving as the University expert relative to VA students, oversees the processing of forms and benefits accurately, counsels students on FSU policies and procedures pertaining to admission, and registration and the enrollment process. Ensures accurate and timely certification of student veterans for a wide range of education benefits programs available to veterans and their dependents to include (but not limited to) Post 9/11 GI Bill, Montgomery GI Bill ( MGIB-AD and MGIB-SR), Reserve Education Assistance Program ( REAP/Chapter 1607), Survivors' and Dependents' Education Assistance. Communicates with military-connected students using VA education benefits about the processes that are applicable to their individual situation.

Responsible for ensuring compliance with federal regulations as they pertain to the United States Department of Veterans' Affairs educational benefits by preparing the university for auditor visits and ensuring that the University has no audit findings during routine audits by federal and state agencies. Ensures compliance by maintaining communication between the main campus and the University's off-campus veteran certifying office at Fort Bragg, and by acting as the liaison between FSU and state and federal Veterans' Affairs agencies, and between the military student success center and FSU's admission, financial aid, registrar, student accounts and academic departments.

Must be able to certify VA students using the VA ONCE database supplied and maintained by the Department of Veteran Affairs. Additionally, must ensure that all center staff has access to and are trained to use the VA ONCE database.

Remains current on curriculum changes and new curriculum offering, ensuring that staff keep student records updated accordingly and that the university reports changes to the VA in a timely manner. Remains current on changes in academic policies and procedures, and reviews catalog changes with the University registrar and communicates with state agencies all new curriculum and changes made to existing programs.

Supports Director with managing and supervising VA work study students. Supports Director with the day-to-day operations and management of the military student success center in Bronco Square. May assist with event planning and programmatic support necessary to military student success.

Oversees record maintenance by maintaining records of VA students and making records available for inspection, retaining files of VA paperwork submitted and records of academic progress, student curriculum changes etc, maintaining VA regulated records schedule (three years following the student's last date of attendance) and ensuring that records are secure to maintain the privacy of the student.

Bachelor's degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Excellent written, oral and presentation skills.

Collaboration - Must be able to work effectively with others to accomplish unit's goals and to identify and resolve problems.

Demonstrated decisiveness (ability to make decisions on time and to take action independently) and judgment (ability to weigh all alternatives and make logical assumptions to make reasonable and sound decisions).

Attention to Detail - Demonstrated ability to accomplish tasks thoroughly, handling all aspects needed, large or small.

Leadership - Ability to use appropriate interpersonal styles and methods to guide a team to accomplish goals and objectives.

Initiative-Ability to take actions beyond outlined job responsibilities to meet goals.

Planning and Organizational Skills-Ability to establish a course of action for self and others to accomplish goals- to include setting goals, budgeting time and setting priorities and understanding how they all relate.

Excellent customer service skills.

Instructional ability (instruct and train employees and students by providing information, appropriate procedures, practices and policies as they pertain to VA benefits.

Supervision-Ability to manage work and performance of employees.

Bachelor's degree from a regionally accredited institution;
Experience working in a college setting
Working knowledge of computer programs;

Please make sure that the work history listed on your application is identical to the work history listed on your resume. The application must be filled out completely, Do Not Use the phrase "see resume."
Please list at least three (3) professional references to include a current supervisor. References will only be contact if you are selected for the position and with your permission.

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable), academic verification and credit history check (if applicable).

Fayetteville State University is committed to equality of educational opportunity and employment and does not discriminate against applicants, students, or employees based on race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, genetic information or veteran status. Moreover, Fayetteville State University values diversity and actively seeks to recruit talented students, faculty, and staff from diverse backgrounds.

Fayetteville State University is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings.