Hardware Quality Assurance Lead, Baseball Tech

Location: Based in Atlanta, GA with frequent travel

Contract: Full-Time, Permanent

Start Date: ASAP

Salary: $70,000 - $80,000 depending on experience, plus bonus and benefits

Hawk-Eye Innovations delivers a wide range of Tracking and Replay services across the MLB, MiLB and beyond. The systems are installed in ballparks throughout the country and are utilized by Officials, Coaches, Analysts, Medical Teams, Broadcasters and more. As part of Hawk-Eye Innovations and Sony's Sports businesses, we are at the forefront of sports technology, delivering cutting-edge solutions to top-flight sports leagues.

As the Baseball HQA Lead, you will play a critical role in new installations of Baseball tracking and SMART Replay systems and maintaining the optimal health of existing systems. Daily responsibilities include leading meetings with Major League Baseball and franchise affiliate representatives, leading our internal Baseball HQA staff priorities, and managing service delivery that exceeds client expectations.

Your leadership will foster a culture of continuous improvement, innovation, and creativity within the team and you will be key in developing the troubleshooting and problem-solving skills of our staff, through direct and indirect reports. Your focus on maintaining high standards and facilitating growth will ensure Hawk-Eye's position as a leader in the sports technology industry.

Key Responsibilities:

• Implementation (Installs and Events)

  • Lead and support a portfolio of baseball-specific system installations from inception to completion.

  • Respond to and resolve complex hardware issues during or post-implementation, ensuring high levels of client satisfaction.

  • Skillfully diagnose and resolve hardware and system issues, offering effective solutions and product configurations.

  • Establish and maintain quality benchmarks, strategies, and methodologies tailored for baseball system installations.

  • Collaborate closely with the baseball accounts team to synchronize project deliverables with external contractors and temporary personnel throughout the installation process.

  • Partner with the Senior Project Manager to ensure project outcomes are in line with organizational objectives and client expectations.

  • Conduct thorough project analysis, providing valuable insights and recommendations for ongoing enhancement.

• Management of existing systems

  • Ensure that all documentation for all installations, including Operations Documents, Scope of Works, System Schematics and Diagrams, and Networking Requirements, is consistently and accurately updated across the department.

  • Establish a process for faulty hardware that includes initial investigation by the operations department, root cause analysis by the Hardware team in Atlanta, and full RMA tracking.

• Leadership

  • Provide mentorship and performance evaluations to your team, promoting a culture of excellence.

  • Collaborate with hardware leadership from other Hawk-Eye sports to find improvements and efficiencies within the baseball tracking and SMART products.

  • Communicate with Operations Leads to ensure operator availability for installations, hardware QA, and maintenance.

  • Coordinate with hardware leadership from other Hawk-Eye sports to identify improvements and efficiencies within baseball tracking and SMART products.

Ongoing Responsibilities:

• Review of End of Game Reports / ClickUp Dashboards

  • Prioritize and delegate daily tasks related to hardware quality assurance

  • Evaluating gaps in training, reporting processes, & operational processes that could be improved

  • Identifying patterns and communicating with other departments for potential solutions

  • Lead Weekly Hardware Prioritization Meetings

    • Internal

      • Overview of the week's deliveries

      • Prioritize actionable items within the team

      • Push and Improve standards

    • External

      • Leading conversations with clients around any pain points / sharing successes

• Weekly 1-1s with direct reports

  • Providing growth opportunities and feedback

  • Creating SMART goals for your direct reports aligned with Hawk-Eye's Strategic Initiatives and monitoring performance against a list of core competencies for the role

Essential Skills & Experience:

• Technical expertise in hardware systems, networking, and system integration, with a strong understanding of troubleshooting and diagnostic techniques.

• Proven experience in hardware quality assurance, systems implementation, and project management, ideally within a sports technology or similar fast-paced, client-facing environment.

• Strong leadership and team management skills, with experience mentoring and developing both direct and indirect reports.

• Ability to collaborate cross-functionally, working closely with engineering, operations, and client teams to align on technical and operational goals.

• Excellent communication and interpersonal skills, with the ability to convey technical concepts to non-technical stakeholders and build trust with clients.

• Problem-solving mindset with a focus on continuous improvement, innovation, and delivering high-quality solutions under pressure.

• Organizational and time management skills to manage multiple projects and priorities simultaneously, ensuring deadlines and quality standards are met.

• Willingness and ability to travel frequently, including internationally, and to work non-standard hours during installations and live events.

Please note that only candidates who have the legal right to work in the United States will be considered for this role. This includes U.S. citizens, permanent residents, or individuals who hold valid work authorization. Unfortunately, we are unable to provide visa sponsorship at this time.

At Hawk-Eye, we deeply value potential and growth. If you don't meet all the listed criteria but believe you excel in certain areas and have the passion and drive to develop others, we strongly encourage you to apply.

• High-pace environment requiring focus and attention to detail

• Collaborative team atmosphere with support from experienced staff

• Comprehensive technical training will be provided for Hawk-Eye systems

• Ongoing support and career progression opportunities

• Work at the intersection of cutting-edge technology and professional sports

• Be part of a passionate and innovative team

• Develop technical skills across multiple platforms

• Opportunity to contribute to professional baseball analysis and broadcasts

• Application: If you're interested in this position, please submit your CV and complete the application form and hit submit.

• Review Period: Please note any application deadline, as the team will be actively reviewing applications up to that date.

• Talent Acquisition Interview: The next stage will be a virtual interview with a member of our Talent Acquisition team.

• Hiring Manager Interview: Successful candidates from the Talent Acquisition Interview will be invited to an interview with the Hiring Manager(s). This could be virtual or in-person and you will be provided with further details and preparation material (if required) prior to the interview.

• Offers & Feedback: The team will take time to review all feedback and conduct our final reviews. All candidates will receive detailed feedback from the assessment event whether they have been successful or not as we understand each candidate's desire for development.

We look forward to receiving your application and exploring how you can contribute to the future of sports entertainment.