Hardware Quality Assurance Coordinator, Baseball Tech

Location: Based in Atlanta, GA with frequent travel

Contract: initial 12-Month Fixed Term Contract

Start Date: ASAP

Salary: $55,000 - $65,000 depending on experience

Hawk-Eye Innovations delivers a wide range of Tracking and Replay services across the MLB, MiLB and beyond. The systems are installed in ballparks throughout the country and are utilized by Officials, Coaches, Analysts, Medical Teams, Broadcasters and more. As part of Hawk-Eye Innovations and Sony's Sports businesses, we are at the forefront of sports technology, delivering cutting-edge solutions to top-flight sports leagues.

As the Baseball HQA Coordinator, you will play a crucial role in new installations of Baseball tracking and SMART Replay systems and maintaining the optimal health of existing systems. Daily responsibilities include communicating with Major League Baseball and franchise affiliate representatives, responding to our internal Baseball HQA staff priorities, and assisting service delivery that exceeds client expectations.

You will strive for continuous improvement, innovation, and creativity within the team. Your focus on maintaining high hardware quality standards will ensure Hawk-Eye's position as a leader in the sports technology industry.

Key Responsibilities:

• Implementation (Installs and Events)

  • Coordinate onsite baseball-specific system installations.

  • Respond to and resolve complex hardware issues during or post-implementation, ensuring high levels of client satisfaction.

  • Skillfully diagnose and resolve hardware and system issues, offering effective solutions and product configurations.

  • Establish and maintain quality benchmarks, strategies, and methodologies tailored for baseball system installations.

  • Collaborate closely with the baseball accounts team to synchronize project deliverables with external contractors and temporary personnel throughout the installation process.

  • Provide valuable insights and recommendations for ongoing hardware and installation enhancements.

• Management of existing systems

  • Maintain updated documentation for all installations, including Operations Documents, Scope of Works, System Schematics and Diagrams, and Networking Requirements.

  • Execute established processes for hardware that includes initial investigation by the operations department, root cause analysis by the Hardware team in Atlanta, and full RMA tracking.

Ongoing Responsibilities:

• Review of End of Game Reports / ClickUp Dashboards

  • Actioning and prioritizing hardware-specific items

  • Identify gaps within reporting & HQA processes that could be improved. Work with HQA Lead to find potential solutions

  • Collaborate within daily Hardware route cause analysis meetings

    • Internal

      • Overview of the week's deliveries

      • Help prioritize actionable items within the team

      • Push and Improve standards

    • External

      • Leading conversations with Team's contractors to resolve hardware issues remotely

Essential Skills & Experience:

• Previous experience working within sports technology or other professional sports organizations.

• Familiarity with video and data tracking systems, camera setups, and broadcast technologies.

• Experience with ticketing and project management tools (e.g., ClickUp, Jira, Trello).

• Ability to collaborate cross-functionally, working closely with engineering, operations, and client teams to align on technical and operational goals.

• Excellent communication and interpersonal skills, with the ability to convey technical concepts to non-technical stakeholders and build trust with clients.

• Problem-solving mindset with a focus on continuous improvement, innovation, and delivering high-quality solutions under pressure.

• Willingness and ability to travel frequently, including internationally, and to work non-standard hours during installations and live events.

Preferred Skills & Experience:

• Strong knowledge of QA methodologies, testing frameworks, and quality control processes.

• Basic understanding of data analysis tools and techniques for system performance evaluation.

• Technical knowledge and understanding in hardware systems, networking, and system integration, with an understanding of troubleshooting and diagnostic techniques.

• Experience in hardware quality assurance and systems implementation, ideally within a sports technology or similar fast-paced, client-facing environment.

Please note that only candidates who have the legal right to work in the United States will be considered for this role. This includes U.S. citizens, permanent residents, or individuals who hold valid work authorization. Unfortunately, we are unable to provide visa sponsorship at this time.

At Hawk-Eye, we deeply value potential and growth. If you don't meet all the listed criteria but believe you excel in certain areas and have the passion and drive to develop others, we strongly encourage you to apply.

• High-pace environment requiring focus and attention to detail

• Collaborative team atmosphere with support from experienced staff

• Comprehensive technical training will be provided for Hawk-Eye systems

• Ongoing support and career progression opportunities

• Work at the intersection of cutting-edge technology and professional sports

• Be part of a passionate and innovative team

• Develop technical skills across multiple platforms

• Opportunity to contribute to professional baseball analysis and broadcasts

• Application: If you're interested in this position, please submit your CV and complete the application form and hit submit.

• Review Period: Please note any application deadline, as the team will be actively reviewing applications up to that date.

• Talent Acquisition Interview: The next stage will be a virtual interview with a member of our Talent Acquisition team.

• Hiring Manager Interview: Successful candidates from the Talent Acquisition Interview will be invited to an interview with the Hiring Manager(s). This could be virtual or in-person and you will be provided with further details and preparation material (if required) prior to the interview.

• Offers & Feedback: The team will take time to review all feedback and conduct our final reviews. All candidates will receive detailed feedback from the assessment event whether they have been successful or not as we understand each candidate's desire for development.

We look forward to receiving your application and exploring how you can contribute to the future of sports entertainment.