Training Specialist

JOB SUMMARY:

The Training Specialist is responsible for assisting in the training and development of SOPs as it relates to information systems, related systems, and the employees who perform the duties that utilize these systems. Training Specialists provide complete training to share expertise in ways that motivate others.

ESSENTIAL JOB DUTIES:

• Represent the organization to the outlying locations, providing structured and friendly customer service.
• Act as the face of the organization during the training period for acquired and developing process implementation.
• Work with Salesforce Administrators and Process Improvement team to identify and implement process and functionality improvement within Salesforce. This involves full testing (including regression testing) of proposed process improvements for functionality.
• Assist in the development of SOPs and training curriculum for entry into existing ERP/CRM and related information systems.
• Ensure the accuracy of data entry for acquisitions, working with the software engineer team for mapping and data verifications.
• Collaborate with department leads and identify efficiencies in administrative operating procedures.
• Responsible for the onboarding/training of the following administrative duties: CSR's and collaborative efforts with shared services teams.
• Responsible for all system platform training for new employees, as well as rolling out updates/changes in system function as they arise.
• Assist in the development of ongoing training schedules for existing team members.
• Communicate with team members regarding training schedules and procedural changes. This could include in-person, remote sessions, shared teams, etc. Multiple platforms are used and knowledge of those platforms and best approach is necessary.
• Travel to various offices for onsite training when needed and as directed (up to 50% domestic travel requirement).
• Work well independently from a home-based office on non-traveling days.
• Assisting with Helpdesk / Training hotline and the varying requests that may come in through that avenue. Answering and closing out tickets.
  
  Other duties may be assigned.

QUALIFICATIONS:

The qualifications listed below are representative of the elements required to perform the job successfully, however in some cases, an equivalent combination of Education, Training, Certifications and Experience may meet the job qualifications.

Education, Training, Certifications:

• Associate's and/or bachelor's degree or equivalent experience, required.

Experience, Knowledge, Skill Requirements:

• Basic Knowledge of Fire Extinguisher, Fire Alarm, Monitoring and Security, and/or Pre-Engineered systems, highly preferred.
• Critical evaluation skills and ability to prioritize tasks in a high-volume environment, required.
• Work independently with little or no supervision.
• Proven experience providing training within a service industry, required.
• Understanding of effective teaching methodologies and tools.
• Willingness to keep abreast of new techniques in corporate teaching.
• Proficient communication, presentation, and public speaking skills - must be comfortable training groups of people in person or remotely.

Communication Skills:

• Must have the ability to effectively read, write and communicate in English with employees, customers, and board of directors. Many audiences must be considered, including alignment among multiple stakeholders.

Systems and Software Skills:

• Proficiency operating computers and use of full Microsoft Office suite, required.
• 2+ years Salesforce experience, preferred.
• Experience with ERP/CRM systems; Preferred.

Other Qualifications:

• Valid driver's license with acceptable driving record required.
• Must be able to comply with SFPH's Drug and Alcohol policy and Background screening requirements, which may also include customer specific requirements based on contractual agreement

PHYSICAL & WORK ENVIRONMENT REQUIREMENTS:

Reasonable accommodations may be made to enable individuals with disabilities to perform Essential Job Duties.

Physical Requirements:

While performing the duties of this job, the employee is required to sit for long periods. Employee will occasionally be required to bend, kneel, balance, lift <20lb, walk, stand, ascend/descend stairs, drive, twist, and reach above and below shoulders.

Work Environment:

Employee will consistently be required to work indoors in an office or remote setting, work alone and with others. Employee will occasionally be required to wear appropriate personal protective equipment, as required by company safety policies. Employee will frequently be required to travel.

We are fully committed to equal opportunities for employment to all individuals regardless of race, national origin, gender, religion, sexual orientation, disability, familial status, and any other classification protected under the law. We are an Equal Opportunity, Affirmative Action employer.
While this job description is intended to be an accurate reflection of the position, management reserves the right to modify, add, or remove duties and to assign other duties as necessary.