Principal User Experience Researcher

T-MOBILE USA, Inc.
$112,300 - $202,600Corporate Bonus Target: 20%
life insurance, vision insurance, flexible benefit account, paid time off, paid holidays, tuition assistance, 401(k)
United States, Washington, Bellevue
1012 Bellevue Square (Show on map)
Mar 12, 2025
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees! T-Mobile is changing the way people buy and use wireless by offering customer-focused and simplified experiences. We are a customer-obsessed company. We are a data-driven mobile technology business. We are embracing new technologies such as artificial intelligence and machine learning-for our customers and our work. At T-Mobile, we pride ourselves on being industry disruptors obsessed with delighting our customers and solving their pain points. Our work is as exciting as it is rewarding, so consider the career opportunity below as an invitation to grow with us, and make big things happen with us. Job Overview The Principal User Experience Researcher will be responsible for leading all aspects of primary research for products and services; this includes scoping, design, execution, analysis, and reporting of results. The Senior User Experience Researcher will employ a wide variety of research methods including moderated and un-moderated usability studies, heuristic evaluations, online surveys, card sorts, tree tests, and more. This critical role will report to the Senior Manager of User Experience Research and drive execution of the following areas: study design, screener & discussion guide design, recruiting, data processing and analysis, as well as leading presentations. The Principal User Experience Researcher will have a strong understanding of user interface design principles and proven real world experience conducting research as part of the product development lifecycle. They must be proficient in a wide range of methodologies. They will identify research program opportunities and align with design and business partners. The successful candidate should be comfortable working in a fast-paced environment with changing priorities and have a demonstrated ability to work collaboratively with peers and stakeholders in research execution. Responsibilities * Lead design execution of studies of products and services with representative users. * Lead analysis of quantitative and qualitative data and presentation of findings in a meaningful and easy to understand manner. * Lead collaboration with designers, product managers, and developers for optimal and timely resolution of usability findings and recommendations. * Lead heuristic expert evaluations and cognitive walkthroughs of new products and services at all stages from concept to prototype to product. * Perform iterative device evaluation and UI issue tracking across digital services such as websites and mobile apps. * Create and manage long-term research plans, impacting products or services early in the product development lifecycle. * Anticipate and lead the future direction of UX research, proposing new research initiatives. * Tailor research methods to suit their needs and create new research methods or tools. * Lead cross-divisional or company-wide projects with multi-disciplinary teams. * Teach, instruct, and mentor other researchers. * Manage internal resources and external vendors to successfully bring projects to completion. Bring on new partners as needed. Qualifications * Degree in research, psychology, human-computer interaction, human factors or related work experience * 7 or more years of experience successfully leading and conducting research * Expert knowledge of user research and user-centered design principles * Willingness to roll up the sleeves and lead by example when required * Outstanding interpersonal, communication, presentation, and storytelling skills * Excellent collaborator * Demonstrates a high level of executive accountability, initiative, flexibility and the ability to prioritize resource workload to efficiently deliver results. * Comfortable working in an ambiguous environment * Exceptional portfolio of work spanning multiple research projects Travel: Travel Required (Yes/No):Yes DOT Regulated: DOT Regulated Position (Yes/No):No Safety Sensitive Position (Yes/No):No Base Pay Range: $112,300 - $202,600 Corporate Bonus Target: 20% The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here. At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com. Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable! T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.