1437531 Customer Delivery Technical Leader - Collaboration

The application window is expected to close on: 6/30/2025

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

The successful applicant will be performing work on US Government classified environments, and therefore, must be a U.S. Person (i.e., U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee). This position will perform work that the U.S. government has specified can only be performed by a U.S. citizen on U.S. soil. The successful applicant must have a current US Government TS/SCI with CI Polygraph Clearance.

Must live within commuting distance and be able to work onsite 3-4 days per week in the Washington, D.C. location.

Meet the Team

Our Consulting Engineers are an integral part of the Customer Experience (CX) team delivering Business Critical Services to our customers! We combine the power of Cisco Analytics and Knowledge with the outstanding technical expertise and consulting (that's you) to drive value, innovation, and adoption in our customer's network. We help them to reduce risk, drive innovation, and enhance their network to meet business objectives. We are the customer's trusted advisor and expert, helping the customer understand their network, reduce risks, and take advantage of the technology. We work closely with Cisco Engineering to advocate for innovation for our customer and as a liaison, share what is coming with our customers to help them be the groundbreakers of technology.

Your Impact

As a Consulting Delivery Technical Leader, you will help drive the adoption for Cisco Airgap Webex Solution for Federal. You will help drive the effort to transform our current and future network architecture for our customers. You will build customer deliverable documentation including High Level Design (HLD), Low Level Design (LLD), and Acceptance Test Plan (ATP) for the entire network portfolio. Bring your creative solutions and be a valuable asset to our team.

Minimum Qualifications:

• TS/SCI with CI Polygraph clearance.
• 10 years relevant experience in the Cisco Unified Communications Space
• 10 years' experience in Call routing both on prem solutions and cloud calling*
• Will be onsite 4 days/week at the customer location.
• Cisco Certified Network Administrator (CCNA), Cisco Certified Networking Professional (CCNP) (Collaboration) or equivalent skills.

Preferred Qualifications:

• Be experienced delivering Cisco standard methodologies within our customer's infrastructure.
• Be able to demonstrate the ability to lead or guide teams made up of Cisco, Customer and Partner members in the analysis and resolution of sophisticated network problems.
• Ability to provide high-level crisis management through anticipation of issues, problems or events and actively resolving them with the Customer and Partners.
• Leverage good communication, consulting and customer relationship skills to create productive collaborations.
• Have the capacity to see and articulate a vision that inspires change!
• Strong analytical and problem-solving skills with ability to solve technical problems.
• Experience with Quality of Service (QoS) development and implementation.
• Ability to multi-task and self-start in a fast-paced team environment and work independently.