Telecom - Cisco Unified Communications Specialist
 Quadrant, Inc. | |
 United States, Virginia, Fort Belvoir | |
 Mar 12, 2025 | |
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Cisco Unified Telecom Specialist
Fort Belvoir, VA Pay From: $60,000 per year MUST: Experienced Cisco Unified Telecom Specialist Secret Clearance 7 Years of Experience Experience with Cisco Unified Communications Manager Experience with and knowledge of a variety of telecommunications technologies Security+ DUTIES: Responsible for directing technical work on projects. Performs a variety of analyses and prepares appropriate documentation. Prepares and makes briefings and presentations. Leads team in on-site management of installations. Works independently and installs, operates, maintains, configures, troubleshoots, and repairs IT systems devices, circuits, cables, components, software, and end-user devices, components, software and connectivity. Assists in the development and management of project plans. This includes the review of task performance and work products for correctness, for adherence to design concepts and user requirements, and for progress in accordance with schedules. Coordinates with the TOPM and Government points of contact to ensure accurate solutions and user satisfaction on technical matters. Conduct testing, deployment, troubleshooting, and decommissioning of telecommunications devices. Troubleshoot and resolve issues related to ISDN, analog, and VoIP end-user devices, conference phones, and peripherals. Provide Tier 2 support inclusive of a variety of telecommunications solutions, transport methods, connections, protocols, hardware, and software. Deliver and install telecom equipment to customers and remove hardware from customer locations as required. Update asset records and complete tickets assigned in ServiceNow. Configure and troubleshoot VoIP hard phones, softphone numbers, Extension Mobility profiles, and voicemail. Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability. "Healthcare benefits are offered to all eligible employees according to compliance mandated by the Affordable Care Act". | |