Clinic - Receptionist - Call Center Representative- MHIN-MG Family Practice

At Monroe Medical Group, our dedicated team of professionals is committed to our core values of quality, compassion, and community. Affiliated with Monroe Hospital, Monroe Medical Group is actively seeking new members to join its award-winning team!

Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf

The Medical Office Receptionist position is the first point of phone customer service contact for our patients, physicians, other clinic staff, internal and external laboratory and imaging staff, hospital staff, patient family members, and vendors by offering customer service, communications, and appropriate distribution of phone calls and messages. The Medical Office Receptionist may also perform a variety of other duties including but not limited to collecting and updating demographics and insurance information, verification of health plan eligibility, taking complete and accurate messages, and scheduling mutually acceptable appointment times utilizing an electronic practice management system. The Medical Office Representative may also be asked to perform other clerical duties as needed and requested to support daily clinic operation goals, bench marks, and quality patient care initiatives per departmental guidelines.

Education and Work Experience

Six (6) month's experience in an outpatient setting as a Medical Office Receptionist/Representative preferred; or an equivalent amount of experience in a high-volume customer service role in another industry/environment; or six (6) months experience as a phone receptionist, health information associate or equivalent.
1. High School diploma or equivalent.
2. Excellent interpersonal, organizational and customer service skills are essential.
3. Keyboarding skills and the ability to utilize computer equipment and software are required as is experience with other types of standard office equipment.
4. Familiarity with an electronic practice management system is preferred.
5. Experience with multi-line phones/ACD phones preferred.
6. Medical terminology preferred.
7. AHA CPR upon hire and must be kept current.