Contract Coordinator - Remote (Arizona, New Mexico, Colorado)

Love Your Mondays again!

Join the Future of Connectivity with Metronet and Vexus!

Are you ready to launch your career with one of the nation's fastest-growing fiber-optic powerhouses? Welcome to Metronet and Vexus, where we don't just build networks; we build communities.

Recently, Metronet acquired Vexus, and effective January 1^, 2025, all Metronet and Vexus associates will be combined into one organization: Metronet. The Vexus brand will remain during the transition.

Contract Coordinator

Metronet's Service Delivery team is responsible for contract order acceptance and installation of Metronet's commercial services. Our Contract Coordinators manage the order acceptance process, initiation of order assignment, communication of service install status, and customer invoicing.

ESSENTIAL JOB FUNCTIONS:

• Professionally interact with internal and external customers including Sales, Provisioning, Activations, Field Operations, and Metronet's Customers
• Customer contract order receipt and review for accuracy
• Efficiently manage order clarifications allowing order flow through to relevant ordering systems
• Responsible for order acceptance including initial contact with Metronet's customers for items such as contract order validation and scheduling installation activities.
• Function as liaison between Metronet's customer and required internal departments to ensure constant, effective service installation status as customer requires.
• Responsible for product invoicing including data entry and quality assurance.
• Maintain department Service Level Agreements ensuring a positive customer experience.
• Interface with the Metronet team to provide and obtain relevant information as required.
• Other duties as assigned.

JOB QUALIFICATIONS AND REQUIREMENTS:

• Highschool Diploma or GED Required
• Basic telecommunications experience preferred.
• Strong organizational skills required.
• Ability to work well independently and as part of a dynamic team environment required.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Proficiency with MS Office Suite
• Proven work experience in a similar role
• Excellent communication skills both verbal and written.
• Ability to adapt to change.

Join us and find out what it means to love your career!

At Metronet, we are committed to delivering cutting-edge technology combined with exceptional customer care. Our 100% fiber-optic technology ensures that we provide our customers with some of the fastest internet speeds in the world. As industry leaders in fiber-to-the-premise TV, voice, and internet services, we're not just focused on expanding our networks-we're focused on enriching the lives of those we serve.

We value our associates because they are the cornerstone of our success. By joining the Metronet family, you're stepping into a rewarding career in technology with a company dedicated to your growth and success. We're in it to win it, and a key part of our strategy is to strengthen our business-to-business technology sales team with talented and hard-working individuals who aspire to be the next generation of technology leaders.

Recognized as one of the Best Places to Work, we offer a competitive total compensation package, including 80% of medical premiums paid by the company, company-paid disability and life insurance, and a 401(k)-company match with immediate vesting. Plus, enjoy discounted services within our coverage areas and thrive in a locally owned, friendly, and fun atmosphere.

Discover more with Metronet - a company where your success builds stronger communities, and your future is limitless.

Metronet is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. EOE/Minority/Female/Disabled/Veteran

Pay Range - $18 - $22/hr.

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