Classified End User Support Technician

Edgewater Federal Solutions is seeking a Classified End User Support Technician to support the IT program at a major national laboratory.

Applies technical and operational knowledge under minimal direction, to configure, operate, and maintain information processing and telecommunications systems
• Analyzes performance statistics to support tuning, automation, and optimization activities
• Establishes, composes, and maintains security, capacity, and business continuity controls and documentation
• Interacts with an operating company or business segment to gain an understanding of the business environment, technical requirements, and organizational direction
• Collects, defines, and organizes detailed user requirements
• Defines, plans and deliverables for assigned projects
• Understands and complies with project budgets
• Conceptualizes, constructs, tests, implements, and/or operates integrated infrastructure solutions
• Recommends training plans
• Leads continuous improvement activities.
• Respond to service requests & incident management services, generated by the Service Desk & by customers.
• Serve as the point of escalation for technical issues encountered-but-unresolved by the Tier I & Tier II Technicians.
• Resolve more complex issues escalated from the Service Desk & reported by the computing customer.
• Provide set up & medium-to-advanced troubleshooting of video conference equipment.
• Provide basic to advanced desk side support & troubleshooting skills for Windows & software applications. System administration for Windows desktop.
• Mac OS & application experience a plus.
• Troubleshoot virtual desktops as required.
• Test application compatibility & support cyber initiatives.
• Other duties as assigned.

• HS Diploma and minimum 2 years' experience in IT support
• U.S. Citizenship is required per contract. Must have an Active DOE Q Clearance.
• Intermediate-to-advanced MS productivity suite & collaborative applications expertise (e.g. Office, Access/SQL, Visio, SharePointe, etc.)
• Intermediate-to-advanced desktop support & trouble shooting skills for Windows, Mac, Linux/Unix OS & applications (includes both classified & unclassified support).

Desired:

• CompTia Certifications, such as A+ or Network+ are desired.
• Microsoft Certifications, such as MCSA Windows is desired.
• Apple Certifications, such as ACSP or JAMF Certs are desired.
• Associate or Bachelor Degree in related field

About Us:

Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2024.

It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other statuses protected by applicable law.