New

HYBRID Admissions Specialist - Inbound Support

TEKsystems
$17.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Pennsylvania, Malvern
Mar 11, 2025
HYBRID Admissions Specialist - Inbound Support (mainly remote) Required to go into office 1x/month Start: April 16th Monday-Friday 9:30am-6pm Description * Respond professionally, promptly, and courteously to inbound calls, e-mails and faxed referrals and/or requests for treatment options * Request placement and/or respond to inquiries regarding treatment options via outbound calls, e-mail, and/or other designated contacts * Place outbound calls to Hospitals to complete placement requests * Willing and able to partner with Field Operations to visit Doctor's offices and Hospitals to build, enhance and/or establish those relationships. * Adhere to performance metrics and quality assurance call standards * Utilize all tools and resources to coordinate and complete the placement of a patient * Maintain data forms e-faxed from the field and enter in the appropriate database * Achieve the metrics and goals set for the department * Work during expanded/non-traditional hours to serve patients and teammates (in different time zones) * Comply with all HIPAA regulations regarding patient information to assure confidentiality of patient health information (PHI) Skills healthcare administration, patient services, medical record, customer service, medical scheduling, patient coordinator, Admissions Customer Support, inbound call center, insurance verification Additional Skills & Qualifications Monitor calls for quality, passing is 86% and above - Adherence needs to be 88% or above Minimum of 6 months' related experience required Data entry speed of 25-40 keystrokes per minute required Basic computer skills and proficiency in Microsoft Excel and Access Intermediate computer skills and proficiency in Microsoft Word and Outlook Excellent customer relationship and inter-company network building skills First-class 'Red Carpet' customer-centered skills - This positions is the first point of contact that patients will speak with from the company! Ability to empathize with all customers under stressful circumstances and yet remain operationally effective and focused on business goal Organized, ability to multi-task with excellent time management and prioritization skills Attention to accuracy of details and relentless follow-through with a curious and investigative inclination Ability to proactively add knowledge gained to the CRM databases to improve processes and help refine procedures Ability/willingness to work overtime Ability to understand and follow employment policies and procedures Adherence to achieving the metrics and goals that are set for the department and receptivity to constructive feedback and development Experience Level Intermediate Level Pay and Benefits The pay range for this position is $17.00 - $17.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Malvern,PA. Application Deadline This position is anticipated to close on Mar 24, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.