Remote Customer Support Specialist

TEKsystems
$22.00 - $25.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Florida, Miami
Mar 11, 2025
Position: Customer Support Specialist Anticipated Start Dates: 3/31 Location (training and production): * Remote Duration: * Projected to be a 6 month contract, based on business needs Job Description: * Serve as the primary point of contact for customer support inquiries, providing professional and accurate information. * Investigate and resolve customer issues by identifying root causes and implementing effective, long-term solutions. * Respond to level 1 support on pricing and contracting inquiries. * Manage back-office tasks such as order processing, issue research, and error correction to ensure data accuracy and compliance. * Document all customer interactions and transactions in the case management system to maintain accurate records and support operational transparency. * Run and analyze reports to identify trends, address errors, and recommend process improvements for enhanced efficiency. #eastpriority25 Pay and Benefits The pay range for this position is $22.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Mar 12, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.