Case Manager 20250310

Capitol Bridge
paid holidays, 401(k)
United States, South Carolina, Columbia
Mar 11, 2025
About Capitol Bridge Founded in 2012, Capitol Bridge is based in Arlington, Virginia and is a SBA 8(a) Certified Small Disadvantaged Business with proven expertise providing independent medical reviews, records/data management services, medical coding, administrative staffing and eligibility reviews. Capitol Bridge is seeking an onsite Case Manager to join our growing team in Columbia, SC. This is a full-time position supporting an important project. The call center is operational between the hours of 8:30am to 5pm, Monday to Friday. To prepare you for this endeavor, Capitol Bridge will offer paid, comprehensive training that will provide you with the tools and resources to assist with the highest level of service, support and professionalism. Start Date: Anticipated Early April Pay and Benefits: $18.50/hour Medical, Dental, and Vision benefits available 401(k) available with company match Paid holidays PTO Key Characteristics Integrity Accountability Cooperative/Team Player Emotional Intelligence Empathetic Adaptive Foster open communication Essential Duties and Responsibilities include but are not limited to: Conduct outbound calls to applicants to complete necessary documentation and gather relevant information. Assist applicants in completing application forms via phone, providing guidance and support throughout the process. Respond to incoming calls from applicants and providers. Record all pertinent details during calls or communicate via letter to applicants regarding the required information and documentation for packet completion. Assess applicant eligibility during initial outreach conversations. Provide clear guidance to applicants on how to obtain specific records necessary for their packets. Review submitted packets to ensure the inclusion of all required documentation and information. Offer assistance to applicants in collecting necessary documentation, including facilitating three-way calls with their providers or medical records offices. Utilize the language line to assist applicants facing language barriers. Track document requests and verify receipt with provider offices and medical record facilities within the system. Follow up with applicants and/or providers, as needed, to request any missing information or records. Perform additional related duties as assigned Education and Experience Requirements: High school diploma or G.E.D. is required. A minimum of one year of experience in a customer service role with measurable performance metrics. Proficient in computer use, including Microsoft Office Suite, internet navigation, and various systems. Highly organized with strong prioritization skills. Proficient in both spoken and written English. United States citizenship is required. Experience in a call center environment is a plus. Previous experience in a healthcare setting is advantageous. Reasonable Accommodation Capitol Bridge complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, or to receive other benefits and privileges of employment, please contact your recruiter. EEO Statement Capitol Bridge is an Equal Opportunity Employer. All employment decisions at Capitol Bridge are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Texting Notice We communicate with applicants by text in additional to email and phone. If you apply for this position, we may text you about this position, your application for the position or other things relevant to this position. If we text you and you no longer want us to text you, you can opt out at that time.