IT Business Analyst - Provider Portal

HealthPartners is currently hiring for a Senior IT Business Analyst - Provider Portal. The Business Analyst (BA) plays a crucial role in supporting requirement elicitation and documentation, coordinating with operational business teams, triaging production incidents, and driving foundational technology needs as well as process improvements. This role has a particular focus on the Provider interactions with HealthPartners as a payor.

As part of the digital product management team, the BA assists the Product Owner, interpreting the prioritization of work efforts and translating business needs into technical requirements for the IT agile team. It involves working across IT groups to coordinate and prioritize deliverables, as well as maintaining technical and security standards, while ensuing value delivery for our business partners.

Required Qualifications:

• Bachelor's degree in computer science, business administration, management information systems, or 6+ years of IT experience
• Five (5) years of agile team experience (Scrum, SAFe, XP, etc.)
• Five (5) years of experience as a liaison between business partners and application development team members analyzing, documenting and validating requirements/acceptance criteria.
• One (1) year of experience in healthcare software and/or hardware technology
• One (1) year of experience in small to medium-sized project management/leadership
• One (1) year of hands-on experience with database, programming languages and/or end-user software in a complex networked/regulated environment
• Highly proficient in:
  
  
  
  • Word-processing, spreadsheet, and presentation software
  • Written and oral communication with technical and non-technical teams
  • Problem analysis and triaging
  • Arbitration and negotiation
  
  

Preferred Qualifications:

• Payor/insurance experience
• Provider experience

Hours/Location:

• M-F; Days
• Occasional onsite meetings

Responsibilities:

• Serve as a liaison between business partners and application development team members to analyze, document and validate functional requirements.
• Analyze and interpret IT partner needs into functional requirements.
• Develop technical specifications; consulting on technical design to align with business needs.
• Review application problems, creating and documenting functional and technical acceptance criteria.
• Establish and maintain working relationships with peers and constituents.
• Lead internal projects to support and/or improve business processes.
• Partner with UX and technical leads to designs screens, use cases, reports, etc.
• Gather information regarding costs and resource availability as needed.
• Ensure that business partners understand the value of process, policy, and/or procedural changes for IT.
• Provide training, documentation, and support for ITs business partners for system changes and/or new developments.
• Document data flows through applications; demonstrating system functionality.
• Coordinates and enables testing within the same test environment; running programs and producing reports to aid business testing.
• Maintains and prioritizes testing issues logs; ensuring that issues and scope changes are managed.
• Research issues using business expertise to determine cause and expected outcome; providing documentation to the development group.
• Adapt to changes in scope, timelines, or goals as needed.