Patient Navigator - Care Coordination and Resource Services - Full Time - 8 Hour - Days

Education/Experience/Skills Requirements:

Education

• Bachelor's Degree Health Care Related Field - Preferred

Experience

• Minimum two (2) years experience and demonstrates expertise in the provision of health care and community-based services to older adults.

Knowledge, Skills, and Abilities

• Knowledge and skills with EPIC (EMR), PC, word processing, Excel, and database programs.

• Demonstrates organizational skills, ability to set priorities, manage multiple demands, and complete tasks under strict timelines.

• Ability to communicate and interact respectfully with patients and families of diverse functional abilities, social, economic, and cultural backgrounds to support patient autonomy and safety.

• Demonstrates effective oral and written communication, interpersonal, problem-solving, conflict resolution, presentation, time management, and positive communication skills.

• Communicates effectively with community leaders, staff, and management both verbally and in writing; uses proper grammar, punctuation, and business formats as appropriate.

• Utilizes effective organizational tools to ensure activities are well planned, communicated, and tracked until completion and due dates are met.

• Demonstrates financial awareness by responsible use of equipment and supplies to control costs.

• Effectively participates as a member of internal and external teams and work groups as needed.

Work Rules and Practices

Patient Safety - Competency

• Maintains strict confidentiality and demonstrates a clear understanding of HIPAA Privacy and California Confidentiality of Medical Information Act provisions surrounding patient specific processes; maintains compliance with John Muir Health policies.

• Provides a safe working environment for the department by having knowledge of relevant policies and procedures. Reports and corrects unsafe conditions.

• Follows ergonomic policies, procedures and recommendations from the Employee Health Department.

• Adheres to Health System and department policies and procedures regarding sick time, attendance, rest and meal breaks, dress code, safety, etc.

Communication - Competency

• Develops and maintains professional working relationships among department colleagues, providers, collaborating partners, and the JMH system employees.

• Follows appropriate communication channels and is open to provide/receive constructive feedback in a professional manner.

• Supports the mission, philosophy, and goals of John Muir Health.

Pay Range: