Student Services Specialist (Specially Funded)
 Maricopa Community College district | |
long term disability, tuition reimbursement
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 United States, Arizona, Tempe | |
| 2411 West 14th Street (Show on map) | |
 Mar 08, 2025 | |
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Student Services Specialist (Specially Funded) Job ID: 321070 Location: Rio Salado Community College Full/Part Time: Regular/Temporary: Regular Hiring Salary Range $18.82 - $23.55/hourly, DOE Grade 109 Work Schedule Monday-Thursday: 8:30am-5:30pm, Friday and every other Saturday 8am-5pm. Weeks including Saturdays will include an additional weekday off. Work Calendar 12 Months Funding Information This is a grant funded assignment with a projected end date of 06-30-2025 with renewal based on available funds and the needs of MCCCD. Maricopa Summary Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year? Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States? Whether you're teaching, working, or learning Make It Happen At Maricopa County Community Colleges! About Us What's Currently Happening at Maricopa
Benefits The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives. Our benefits are designed to provide support for every life stage and lifestyle in our community. Benefits & Perks Options:
Job Summary Provides a high-level of customer service to students and community members by administering a variety of academic, career, and certification assessments at the Rio Salado College Surprise Testing Center. This position follows strict policies and procedures for online test administration and provides technical support to customers and team members. This position is responsible for ensuring front line testing services at the Rio Salado College Surprise Testing Center are operating efficiently. Essential Functions 60% - Provides a high-level of direct customer service to students, test candidates, staff, and faculty. Administers assessments following specific, established procedures and policies, all while working in a team environment. Serves as a certified proctor and exam knowledge expert. Maintains database information and confidential testing records. 15% - Provides a high-level of technical support to students, candidates, part-time staff, and other team members through troubleshooting. Corresponds and collaborates with Faculty, outside departments, and external companies regarding testing issues and scheduling. Prepares and maintains correspondence and reports related to Testing. 15% - Trains and implements policies and procedures to part-time staff and other Testing Technicians. Establishes and coordinates work schedules for the Rio Salado College Surprise Testing Center and staff. Responsible for ensuring coverage during all hours of operation. Provides follow up training to staff when necessary and collaborates with the Testing Department training team. 10% - Maintains office systems and procedures; provides general clerical assistance, including answering phones, maintain testing center email, greeting/directing student/customer traffic. Ensures accurate payments are received and processed. Performs other duties as assigned. Minimum Qualifications Associate's Degree from a regionally accredited institution, and one year full-time of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, customer service, or related student development programs. OR An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered. Desired Qualifications A. Experience working in a customer service environment B. Experience administering assessments using exam administration software/applications C. Experience providing technical support or technical troubleshooting D. Experience collaborating with outside departments, faculty, and/or external corporations E. Bachelor's Degree Special Working Conditions The primary location for this position is the Rio Salado College in Surprise located at 12535 W. Smokey Dr, Surprise, AZ 85378 but may be required to work at other locations for training and coverage purposes. The schedule for this position is Monday-Thursday 8:30am-5:30pm, Friday and every other Saturday 8am-5pm. Weeks including Saturdays will include an additional weekday off. This position may require occasional evening hours as the Surprise location is open until 9:00pm. May require prolonged periods of viewing a computer screen. May be required to lift or carry up to 25 lbs. Possession of a valid State of Arizona Class D Driver's License is required; employee must meet district minimum standards regarding driving: https://www.maricopa.edu/about/careers/application-information#mvd OR (If moving from out of state) Possession of a valid State Class D Driver's License is required; employee must meet district minimum standards regarding driving: https://www.maricopa.edu/about/careers/application-information#mvd How to Apply Applicants are strongly encouraged to submit a cover letter that details how the applicant meets the minimum and desired qualifications. A cover letter may further highlight an applicant's knowledge, skill and abilities. All minimum requirements must be met at the time of the application. Additional materials will not be accepted after the job posting has closed. Missing materials or incomplete employment history will not be considered. Please ensure your materials clearly provide the following information.
Posting Close Date Open until filled First Review February 18th, 2025 Applications received after the review date may not be screened EEO, Title IX, & Clery Act Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance." The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. Rio Salado College's Title IX/504 Coordinator is O.Tafari Osayande, o.tafari.osayande@riosalado.edu, 480/517-8196. The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act. To apply, visit https://jobs.maricopa.edu/psp/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=321070&PostingSeq=1 jeid-1dd5bc855b54124481f84e3d131ca68f | |