Air Operations Specialist

Air Operations Specialist

Spartanburg - SC (On-site)

We Offer:

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

The opportunity

Primary and front-line representation of Air Operations and Services in North America to external customers and internal stakeholders. Deliver a superior experience to our customers and work proactively in identifying issues and mitigating them. Ensure issues are raised are resolved quickly and proactively and well communicated to our customers and network. Closely collaborate with other teams within and across the Areas, Region and Global Network. Act as the first point of contact for Operations and Services, actively building strong relationships with customers.

Key responsibilities:

• Customer Relationship: Point of contact for customers and act as an advocate for the customer internally; actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires.

• Customer Experience: Proactively serve the customer to achieve best-in-class customer service.

• Process Execution: Ensure smooth execution of the end-to-end shipment by working closely with customer and internal stakeholders.

• Standard Adherence: Adhere to processes in line with the agreed standards, customer specific IOP's, and respective KPI's. Ensure all compliance matters are followed.

• Business growth: Identify and execute upselling opportunities; drive value through the network.

• Proactive Communication: Communicate with all stakeholders in a proactive and professional manner in all matters.

• Internal Stakeholder Focus: Interact with Warehouses, Commercial, Product, and Global Service Centres, as required.

• Support Processes of other functional groups as necessary, including Revenue Management, Compliance, Claims, Implementation, and systems testing.

We are looking for

• Bachelor's Degree, Diploma, or equivalent 2-3 years of experience in transportation or logistics.

• Knowledge of air cargo/operations is preferred but not required.

• Strong communication skills.

• Exceptional written and verbal communication.

• Proven ability to work under pressure, independently, and as a team player.

• Analytical, problem solving and troubleshooting skills

• Proficiency in MS Office tools, and reporting.

Company Benefits:

• Medical

• Dental

• Vision

• 401k + Company Match

• Employee Assistance Program

• Paid Time Off

• Flexible Work Schedules (when possible)

And more!

Company Benefits:

Medical
Dental
Vision
401k + Company Match
Employee Assistance Program
Paid Time Off
Flexible Work Schedules (when possible)
And more!

Pay Range: $49,500-$56,000*

*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Notice to applicants applying to positions in the United States

You must be authorized to work for any employer in the U.S.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.