Patient Registration Specialist

TEKsystems
$18.70 - $19.80 / hr
life insurance, sick time, 401(k), retirement plan
United States, Wisconsin, Milwaukee
Mar 07, 2025
Job Description: As a Customer Service Representative, you'll help our patients check into the hospital. This is a fast-paced role where you'll be the person patients rely on to answer questions during registration. You'll build trust by collecting information accurately and quickly, while listening with compassion to address their fears, concerns, and questions. * Work on computers and answer phones to intake information in a busy environment. * Collect details accurately across multiple screens between physician and nurse check-ins. * Assist patients who may be very ill or worried, easing their anxiety by listening carefully and asking follow-up questions. * Work on your feet, assisting patients with registration and collecting patient and insurance information. * Adapt to a fast-paced environment with varying health plans and coverage. * Collaborate with a reliable team, supporting each other's career goals. * Handle registration for up to 120 people per day, including a large homeless population during winter. * Remain calm under pressure in the ED, dealing with unexpected situations. * Alternate between registration window and bedside registration with a shift partner. Qualifications: * High School Diploma or GED * 1+ years of customer service, preference to healthcare candidates Work Environment: * Work with one other person without leadership support during the shift. * No cell phones allowed during the shift. Schedule: * Week 1: * Sunday: 6:30 PM - 6:30 AM * Wednesday: 12:30 AM - 6:30 AM * Thursday: 6:30 PM - 6:30 AM * Friday: 6:30 PM - 6:30 AM * Week 2: * Monday: 6:30 PM - 6:30 AM * Tuesday: 6:30 PM - 6:30 AM * Wednesday: 6:30 PM - 12:30 PM * Saturday: 6:30 PM - 6:30 AM Pay and Benefits The pay range for this position is $18.70 - $19.80/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Milwaukee,WI. Application Deadline This position is anticipated to close on Mar 20, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.