Service Desk Technician

TEKsystems
$21.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Missouri, Ballwin
Mar 07, 2025
Service Desk Technician Onsite/Hybrid-Ballwin, MO * * Technical Skill * Customer Service * Help Desk * Troubleshooting * Ticket Resolution * Remote Support * Onsite Support Job Description We are hiring an IT Service Desk Technician to support end-users for a growing company. The Service Desk Technician must possess technical knowledge at an intermediate level. Candidates should own exceptional customer service skills to communicate and understand end-user problems. The goal is to lower call times and increase resolutions rates. Duties * Serve as the first point of contact for internal customers seeking technical assistance over the phone or email. * Perform remote troubleshooting through diagnostic techniques and pertinent questions (I.E. password resets, account issues, basic desktop inquiries, equipment requests, etc.). * Determine the best solution based on the issue and details provided by internal customers. * Walk the internal customer through the problem-solving process. * Direct unresolved issues to the next level of support. * Provide accurate information on IT products or services. * Record events and problems and their resolution in call management system. * Follow-up and update internal customer status and information. * Pass on any feedback or suggestions and suggest possible improvements on procedures. Additional * Good understanding of computer systems and technical products. * Ability to diagnose and resolve basic technical issues. * Excellent communication skills. * Ability to work weekends. * Desire to gain industry knowledge and training. * Demonstrates initiative in accomplishing goals. * Ability to grow, adapt, and accept change. * Consistently creating a positive work environment by being team-oriented. * Commitment to work over 40 hours to meet the needs of the business. * Ability to interact with all levels of employees in a courteous, professional manner at all times. Work Environment * Optometry * Growing company * Support multiple sites * Training is onsite 5x/week * After Training, transitions to hybrid schedule 3 days onsite * Hold time are too high, need to lower * Intermediate team * Some weekend work Interviews & Start Date * 2-step interview * 1st Round: HR Screen * 2nd Round: Technical Screening * Start Date: April 7, 2025 Pay and Benefits The pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Ballwin,MO. Application Deadline This position is anticipated to close on Mar 9, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.