Service Desk Technician

TEKsystems
$21.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Missouri, Ballwin
Mar 07, 2025
Description Job Description An IT Service Desk Tech must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. Essential Responsibilities * Serve as the first point of contact for internal customers seeking technical assistance over the phone or email * Perform remote troubleshooting through diagnostic techniques and pertinent questions (I.E. password resets, account issues, basic desktop inquiries, equipment requests, etc.) * Determine the best solution based on the issue and details provided by internal customers * Walk the internal customer through the problem-solving process * Direct unresolved issues to the next level of support * Provide accurate information on IT products or services * Record events and problems and their resolution in call management system * Follow-up and update internal customer status and information * Pass on any feedback or suggestions and suggest possible improvements on procedures Other Skills and Abilities * Good understanding of computer systems and other tech products * Ability to diagnose and resolve basic technical issues * Excellent communication skills * Ability to work weekends * Desire to gain industry knowledge and training * Demonstrates initiative in accomplishing goals * Ability to grow, adapt, and accept change * Consistently creating a positive work environment by being team-oriented * Commitment to work over 40 hours to meet the needs of the business * Ability to interact with all levels of employees in a courteous, professional manner at all times Education and/or Experience * High School Diploma or equivalent required. Bachelors Degree and/or 0-2 years of experience in like position preferred. Physical Demands While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel. The employee is frequently required to stand, walk, and sit. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Also, this role requires employees to analyze/evaluate information and communicate with internal customers. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pay and Benefits The pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Ballwin,MO. Application Deadline This position is anticipated to close on Mar 20, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.