Learning And Development Specialist

TEKsystems
$45.67 - $55.28 / hr
life insurance, sick time, 401(k), retirement plan
United States, Arizona, Tempe
Mar 07, 2025
Description This individual will be responsible for creating, updating and maintaining training presentations, knowledge base articles and learning and development materials. They will also be responsible for coordinating and facilitating new hires as well as misc. one-off learning and development trainings as needed by the leaders and managers. It will be the responsibility of this trainer to help nurture the learning and development of all staff and managers. You will be responsible for helping verify and coordinate required access, equip our team members with the right tools and training to confidently own their roles. You will be instrumental in carrying out, evaluating, and improving our training materials & offerings to maximize employee learning and potential. This role requires a strong attention to detail and a passion for design, as well as instructional delivery, management and/or coaching experience. The ideal candidate should have knowledge of Payment Processing and Platforms knowledge (TSYS/FISERV preferred). They should have design, management, writing, editing and facilitation experience. Training will include new hire orientation & training, skill and Knowledge training and verification checks, misc. uptraining, product, tool and general operational services training. Content and document creation will include working with SME's and leadership to create, build, and update learning materials, documents, schedules and outlines necessary to facilitate and deliver instructional training. Ongoing training, knowledge base content and creation will be a daily responsibility of this individual as agents develop, learn and grow in their roles and changes are made to curriculum, products, services and tools or as needed by leadership. The Responsibilities: * Facilitate with an upbeat, can-do attitude * Drive team members to leverage existing learning infrastructure and resources to enable a culture of continuous learning, and advocate for team members when they request something that is not currently available * Assist in the development of learning programs that enhance the capabilities of team members through continuing education and skills training * Collaborate with the sources of required training on benefits training, annual compliance training, and progression planning. While ensuring we have 100% course completion * Manage the back-end of learning administration to include certifications, knowledge assessments, external learning inquires, and internal training programs * Lead the effort in knowledgebase & content article creation when information needs to be created, updated, dispersed or referenced by the team. * Handle learning and development queries from business stakeholders, facilitators, and participants. * Handle creating and delivering training on all operational, platform, service, product and tools that our company offers * Provide on-going/ad-hoc service training based on QA responses and voice of client feedback * Manage training room booking, set up training room/facilities, engage IT and manage programs schedules in accordance with training and facilitation needs. * Own course evaluations and complete debrief training requesters & leadership. * Mentor and coach team members on core concepts and be the source of fostering a positive and cohesive work environment where everyone feels inspired by their own growth & potential Who you are: * You'll work in the Tempe or Las Vegas office with travel to our other locations as needed * Exceptional written & verbal communication and presentation skills. * Excellent organizational, task, and time management skills, with an emphasis on detail and follow-up and the ability to prioritize tasks and requests from multiple stakeholders and audiences. * Able to work closely with leadership to execute training priorities * Display strong consulting and collaboration skills. * Able to perform training both in-person and in remote/virtual settings * Collaborate with third parties to create and leverage training that benefits the Aurora Skills Instructional design, E-learning, Learning management, Training development, Content development, Designing, Training materials, Technical writing, Design, Implementation, Development Additional Skills & Qualifications A Bachelors Degree or 10 years experience in Learning & Development, Organizational Management, or related field A minimum two years of Payment Processing background Management, Design, Content Creation and coaching experience. Lesson Plan creation and facilitation experience Flexibility in travel and work hours - up to 30% travel Excellent and professional written & verbal communication skills. Experience with the Microsoft Suite (Excel, Word, PP, notes etc) Experience with other content creation software (360 Learning, Camtasia, other) Pay and Benefits The pay range for this position is $45.67 - $55.28/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Tempe,AZ. Application Deadline This position is anticipated to close on Mar 13, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.