Call Center Operator

Brigham & Women's Faulkner Hospital
United States, Massachusetts, Boston
1153 Centre Street (Show on map)
Mar 07, 2025
Key Details: Schedule: Varies based on department needs (standard hospital schedule). Primary Responsibilities: Assisting patients with meal choices, ensuring proper nutrition, and collaborating with clinical teams. Patient Care Required? Yes Essential Responsibilities: Attend department meetings, in-services, and training sessions as assigned. Assist patients with menu choices that fit within their diet restrictions. Adjust patient meal selections based on MD/RD/RN instructions. Ensure that all patients receive nourishment at each meal and notify RN when this does not happen. Answer phones and assist with callers' requests according to department guidelines. Follow procedures for ordering supplements and enteral nutrition support products. Comply with department standards for meal delivery and set-up. Complete regular and therapeutic diet menus according to care standards. Assist tray line staff and supervisor as needed. Deliver and pick up meal trays in a timely manner. Ensure calorie counts are completed and accurate. Conduct meal rounds and tray assessments as assigned. Report issues and complaints; rectify any issues as needed. Communicate regularly with clinical and production teams about patient issues, special orders, and diet education needs. Recognize and perform additional duties that need to be completed. Uphold and enforce standards and policies set forth by the hospital and department. Education High School Diploma or Equivalent preferred Can this role accept experience in lieu of a degree? Yes Licenses and Credentials Experience Healthcare experience including patient contact preferred Prior experience with customer service via telephones preferred Knowledge, Skills and Abilities - Staff adheres to all I C.A.R.E. Standards. - Must be able to read, write and clearly speak English. - Ability to push food carts. - Ability to pleasantly and effectively handle multiple phone lines and voice mail. - Must have basic computer skills in order to be able to use various computer. - programs/systems within the hospital. - Strong communication and interpersonal skills are required. Physical Requirements Standing Frequently (34-66%) Walking Frequently (34-66%) Sitting Occasionally (3-33%) Lifting Occasionally (3-33%) 35lbs+ (w/assisted device) Carrying Occasionally (3-33%) 35lbs+ (w/assisted device) Pushing Occasionally (3-33%) Pulling Occasionally (3-33%) Climbing Occasionally (3-33%) Balancing Frequently (34-66%) Stooping Occasionally (3-33%) Kneeling Occasionally (3-33%) Crouching Occasionally (3-33%) Crawling Occasionally (3-33%) Reaching Occasionally (3-33%) Gross Manipulation (Handling) Frequently (34-66%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) Brigham and Women's Faulkner Hospital, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.