Manager Business Intelligence

Requisition 38390: B4 Manager Business Intelligence

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Note for Safety-Sensitive Positions: Any safety-sensitive position with Norfolk Southern will require the following pre-employment screenings:

• FRA Drug and Alcohol Screen
• Medical Screening
• Background Check

Norfolk Southern offers a unique opportunity to be part of our proud legacy that spans nearly 200 years. We are a customer-centric, operations-driven team dedicated to advancing safety, serving communities, and driving innovation for tomorrow's rail.As part of Norfolk Southern, you'll join a collaborative team where there are opportunities for growth across the organization. We are building a culture where everyone can thrive by owning and driving exceptional results, being humble and leading with trust, serving our customers with excellence, and collaborating and coaching to win.

Primary Purpose:

This position is responsible for engineering data solutions, tools, and systems that increase asset utilization, drive productivity and efficiency, enhance the customer experience, and help grow overall business. Accountable for the retrieval, cleansing, development, and analysis of data across various operational and marketing systems. Works with product owners and source application systems in the design, development, and implementation of new data, new data sources, data modeling, operational and customer-centric performance measurements and metrics as directed by Bus Dev & First & Final Mile Markets Leadership Team. Role has high exposure to all sub-departments in Marketing, Information Technology, and collaborates with other data analysis teams across the entire organization.

• Includes short-term objectives and long-term strategies to support data-driven, marketing, and operational decisions made by senior leadership and individual contributors.
• Works closely with a variety of business groups and IT teams across the company to solve complex data problems, uncover new opportunities and deliver tools for leadership to make data-driven decisions.
• Conducts insightful and goal driven ad hoc analyses to investigate customer service issues, questions, process improvement opportunities, and root-cause identification.
• Reviews performance productivity reports and analyzes trends, areas of opportunity and improvement, and trouble shoots any potential problems.

Principal Duties

• Supports cross-functional project teams to provide analytical expertise of data from various applications/systems.
• Facilitates regular meetings with upper management and data analysts, to assess, address and prioritize initiatives based on business needs and requirements.
• Develops, maintains, and manages databases and tables for data collection, manipulation, and report generation.
• Develops, prepares, and delivers reports and data analysis dashboards that reflect the current and/or health of customer service and traffic levels.
• Strategize & prioritize tasks including product development, QA, user acceptance testing, documentation, stakeholder/business partner training, and production implementation.
• Works with IT to ensure the accuracy of granular level data and high-level measurements through to the data warehouse and corporate reporting tools.
• Is skilled at presenting data, reports, and dashboards in a non-technical, easy-to-understand manner to stakeholders with the ability to translate data into actionable insights to teams and department leaders.

Technical Skills:

• 3+ years of proven experience and abilities in analytics, database, and/or a systems development capacity
• Experience with various data processing systems, applications, and report automation development and maintenance
• Practical experience generating and presenting process documentation, reports, and dashboards
• High proficiency in the following:
  
  
  
  • SQL
  • Spotfire, Tableau, SSRS, or other related analytical products
  • Alteryx
  • MS Excel
  • SQL Assistant, Teradata Studio, TOAD
  • Teradata, IMB DB2, SQL Server, Oracle, TDV (Tibco Data Virtualization)
  • Tableau CRM (as part of Salesforce, formerly Einstein Analytics)
  • Python, R, or other related scripting technologies
  
  
  
  

Skills and Abilities:

- Initiative and ownership

- Strong communication skills

- Detail oriented

- Analytical thinking

- System Thinking (Integration & Dependencies)

- Problem solving skills

- Process improvement

- Collaboration

- Creativity

- Agile methodologies

- Project Management

- Public speaking and presentation skills

- Leadership

- Logistics and supply chain knowledge (Railroad industry knowledge a plus)

Job Related Experience:

Minimum Level: 2-3 years

Preferred Level: 3-6 years

Job Family

Individual Contributor

Work Conditions:

Shift Work: No

On-Call: Yes

Weekend Work: Yes (depending on project/business needs)

Travel Required: None

Education:

Preferred Level: Bachelor's or Master's degree in Information Technology, Computer Science, Data Science, Business Analytics, Statistics, Mathematics, Logistics, Industrial Engineering, Business Management, or other relevant fields.

Company Overview

Since 1827, Norfolk Southern Corporation (NYSE: NSC) and its predecessor companies have safely moved the goods and materials that drive the U.S. economy. Today, it operates a customer-centric and operations-driven freight transportation network. Committed to furthering sustainability, Norfolk Southern helps its customers avoid 15 million tons of yearly carbon emissions by shipping via rail. Its dedicated team members deliver more than 7 million carloads annually, from agriculture to consumer goods, and is the largest rail shipper of auto products and metals in North America. Norfolk Southern also has the most extensive intermodal network in the eastern U.S., serving a majority of the country's population and manufacturing base, with connections to every major container port on the Atlantic coast as well as the Gulf of Mexico and Great Lakes. Learn more by visiting www.NorfolkSouthern.com.

At Norfolk Southern, we believe in celebrating our individuality. By leveraging the unique backgrounds and viewpoints of our employees, we can create a culture of innovation, respect, and inclusion. We know that employees thrive in a workplace where differing viewpoints, ideas, and experiences are freely shared and valued. As such, we encourage all employees to contribute their distinctive skills and capabilities to our organization.

Equal employment opportunities are available to all applicants regardless of race, color, religion, age, sex, national origin, disability status, genetic information, veteran status, sexual orientation, and gender identity. Together, we power progress.