Provider Support Specialist

About the Opportunity
The Provider Support Specialist position is to provide essential support to North Carolina parents and service providers participating in the ESA+ scholarship program, which allows funds to be used for academic tutoring, educational therapy, and transportation to educational activities. This role is responsible for diagnosing and resolving customer issues submitted via email or help desk tickets, offering direct support to providers, and guiding them through the provider enrollment process. Additionally, the position involves troubleshooting and explaining payment setup issues, as well as training providers on ESA+ protocols.
Responsibilities also include enrolling and monitoring nonpublic school providers of educational services, providing technical assistance to schools or providers using the main database system (including document uploads), and contributing to the development of resources such as website content, handbooks, and other public-facing materials. The Scholarship Provider Support Specialist will also support the training of both external stakeholders and internal staff to ensure smooth program operation.

This position may be eligible for a hybrid or remote work arrangement, consistent with NCSEAA policy. NCSEAA employees are generally required to reside in North Carolina, within a 2-hour commuting distance of their assigned duty station.

About the North Carolina State Education Assistance Authority
The North Carolina State Education Assistance Authority (NCSEAA), an agency of the State of North Carolina, is authorized by the General Assembly to plan, finance and administer student financial assistance programs of a statewide or inter-institutional nature. It serves students attending public and private two- and four-year colleges and universities in North Carolina, as well as families of students attending nonpublic K-12 schools.

About the Team

The North Carolina State Education Assistance Authority (NCSEAA), an agency of the State of North Carolina, is authorized by the General Assembly to plan, finance and administer student financial assistance programs of a statewide or inter-institutional nature. It serves students attending public and private two- and four-year colleges and universities in North Carolina, as well as families of students attending nonpublic K-12 schools.

Minimum Education, Experience, and Skills
Bachelor's degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Preferred Education, Experience, and Skills
Bachelor's degree and minimum of one year of relevant experience working in customer service and program administration using a database system in a government setting.

• Classification: University Program Associate
• Position Competency Level: Journey
• Position Number: 20028888
• Employment Type: SHRA
• Appointment Type: Permanent
• Full-Time/Part-Time: Full-Time
• Recruitment Salary Range: $48,000-$49,500
• Salary Grade Equivalent: GN07
• Location: Raleigh, NC USA
• Posting Open Date: 3/6/2025
• Posting Close Date: 4/4/2025 7:00 p.m. EST

Equal Employment Opportunity and Other Information
The UNC System Office (includes PBS NC, NCSEAA, and NC Arboretum) is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.

The UNC System Office (includes PBS NC, NCSEAA, and NC Arboretum) is a VEVRAA Federal Contractor.

To claim veteran's preference, all eligible persons must indicate their eligibility as requested on the application. A DD Form 214, Certificate of Release or Discharge from Active Duty, may be required later in the selection process.

The UNC System Office (includes PBS NC, NCSEAA, and NC Arboretum) participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Human Resources Contact Information
Applicants needing assistance with the application process are asked to contact: recruiter@northcarolina.edu.