Customer Service Export Specialist -International Contract Management

The Opportunity:Join Hitachi Energy as an International Customer Service Specialist and become a key player in our global operations. This role offers a dynamic and engaging environment where you will interface directly with international customers and ABB locations worldwide. You will assist our Marketing and Field Sales teams in establishing cost-competitive approaches for negotiating foreign contracts. Your expertise in international trade terms, compliance, and documentation will be invaluable. This is your chance to make a significant impact in a company that values innovation, collaboration, and professional growth.

How You'll Make an Impact:

• Utilize ABB's tools and processes, including product configuration tools, order entry, and invoicing systems.
• Track orders and ensure on-time customer delivery.
• Collaborate with ABB Logistics on export arrangements.
• Invoice customers for ABB factories in accordance with INCO terms.
• Manage contracts from order-entry to product delivery and payment receipt.
• Expedite necessary documentation, such as import/export licenses and letters of credit.
• Prepare all required shipping documentation, including invoices, packing lists, and certificates of origin.
• Maintain relationships with internal and external parties to ensure seamless customer service.

Your Background:

• Bachelor's Degree with 3 years of experience in Customer Service, Sales, or Logistics; OR Associate's Degree with 5 years of relevant experience.
• Knowledge of INCO terms and international trade compliance.
• Experience with business-to-business (B2B) customer support, preferably with international clients.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint); SAP experience is a plus.
• Strong negotiation and persuasion skills.
• Ability to handle stress and maintain a pleasant demeanor.

More About Us:

• At Hitachi Energy, we foster a culture of innovation and continuous improvement.
• We offer opportunities for professional development and career growth.
• Join a team that values diversity, collaboration, and making a positive impact on the world.

Ready to take the next step in your career? Apply now and become part of our global team!