IT Service Management (ITSM) Intern

Job Description:

IT Service Management(Hybrid - Columbia, SC)

AgFirst Farm Credit Bank, a growing agriculture lender with over $45 billion in assets, has an exciting opportunity for anIT Service Management (ITSM) Intern. The position will be located in Columbia, SC. The internship at the Bank is designed to partner with students by stimulating learning through real projects that impact the business. If you want to elevate your career, consider an opportunity with us!

As anITSM Intern, you will be expected to:
- Manage Incidents and Problems: Utilize the ServiceNow platform to handle assigned incidents and problems.
- Investigate Production Incidents: Gather and document essential details to thoroughly investigate incidents occurring in AgFirst's Production environment.
- Contribute to Automation Testing: Play a key role in creating automated test scripts and establishing testing guidelines for the Incident and Problem Management team.
- Develop Dashboards and Reports: Create ServiceNow dashboards and reports to present defined metrics to stakeholders.

What you'll need
- Innovative Mindset: Passionate for challenging conventional processes and a desire to seek out and implement improvements.
- Dependable and Proactive: Be a reliable self-starter who takes initiative and works independently.
- Analytical Thinker: Excels in logical problem-solving and critical thinking
- Desired Technical Knowledge: Familiarity with ITIL processes and the ServiceNow platform

Preferred Qualifications
- Information Technology, Computer Science, or related majors
- Undergrad and graduate-level students