Chief Human Resources Officer

Location: Salt Lake City Area Preferred

Job Summary

Sorenson is seeking an experienced and dynamic Chief Human Resources Officer to lead their global communications organization. This position reports to the CEO and is pivotal in shaping and driving our people strategy, ensuring alignment with our business goals, and fostering a positive and productive workplace culture.

The CHRO will work closely with the executive team to be a steward of cultural and operational excellence through a proactive and consistent approach to people and the organization. The CHRO will develop and execute human resource strategies in support of Sorenson's business and strategic direction. They will collaborate with the CEO and business leaders on talent and leadership, including enhancing employee experience, fostering an equitable and inclusive environment, and driving employer brand as a great place to work. The CHRO will build strong relationships at all levels of the organization to shape policies, processes, and procedures to drive an efficient and commercially connected human capital function. The CHRO areas of focus include, but are not limited to talent acquisition, management and retention, organizational and performance management, training and development, compensation and benefits, and employee relations. The successful candidate must be results-oriented and partnership-focused with an approach that is both responsive and aligned with business strategies and a culture of collaboration and transparency.

Essential Duties and Responsibilities

• Lead the human resources function by upholding a high-performing, service-focused, and team-oriented culture through challenging work assignments, projects, and priorities directed by strategic objectives and goals.
• Develop training and mentorship programs that promote continuous improvement and career development and increase satisfaction, retention, and employee engagement.
• Develop talent acquisition strategies to build strong and diverse candidate pipelines to meet human capital needs.
• Work with executive leadership to develop the total rewards strategy for the firm, assuring attractiveness, internal equity, external competitiveness, policies, and compliance with government regulations.
• Develop and implement human resources policies, procedures, and business practices.
• Measure, analyze, and report on the effectiveness of HR services and people strategy initiatives with key performance indicators to identify opportunities for continuous improvement based on these metrics.
• Promote an inclusive workplace, reinforcing the firm's position as an equal opportunity employer that attracts diverse talent and ensures Sorenson's hiring, onboarding and management procedures and pay practices are effective.
• Ensure proactive employee relations, practices, and processes that comply with related federal, state, and local laws.
• Other duties as assigned.

Supervisory Responsibility

• This position manages employees and is responsible for the performance management and hiring of the employees.

Travel Requirements

• Travel Requirements: Less than 25%

Education

• Minimum: 4 Year / Bachelors Degree
• Preferred: Graduate Degree
• Master's degree preferred

Experience

• Minimum Years of Experience: 15+ Years of experience in human resource management with a demonstrated track record of setting strategy and leading major organizational and cultural change

Knowledge, Skills, and Abilities

• Strategic Business Partner: Demonstrated ability to collaborate closely with the CEO and other executives to develop a robust business strategy and an aligned HR Strategy that supports Sorenson's short- and long-term growth.
• Proven HR Leadership: Demonstrable experience in leading and scaling HR functions in a growth-stage company.
• Record of designing and implementing effective HR policies and standards.
• Experience in implementing an HRIS system.
• Ability to build and manage a top-notch HR team with flawless execution.
• True talent business partner to the CEO and executive team: Be a counsellor in thinking through critical talent plans and tying talent decisions to business outcomes. Be proactive in anticipating talent needs and people implications of business decisions. Partner with CEO to develop the 'team' in the executive team.
• Organizational Development and Talent Management: Experience in designing and implementing effective onboarding, training, retention, and offboarding processes. The candidate should have a history in setting up effective career development and performance management systems, as well as managing staff and executive recruiting.
• Culture Implementation: Demonstrated ability to extract what makes a company unique and use those insights to shape programs that help everyone understand and feel connected to the company vision. The candidate should have experience establishing consistent performance review and feedback programs applied consistently and in line with the company's culture.
• Employee Engagement and Manager Enablement: Proven ability to foster a culture of employee engagement, empowering managers to lead their teams with excellence.
• Experience in Scaling Organizations: The candidate should have experience in organizational design and scaling in a growth-stage company, ideally having worked at both early-stage companies and larger organizations.
• Legal Compliance Knowledge: In-depth knowledge of labor and employment laws, with experience in ensuring HR processes and policies are compliant.
• Effective Policies and Standards: Experience in designing and implementing effective policies and standards, including streamlined onboarding, comprehensive training, successful retention strategies, and efficient offboarding processes. Focus on driving retention across employees, Sales Reps, and Installers.
• Compensation and Benefits: Experience designing compensation programs, salary structures, and incentive programs with a record of successful implementation. Comprehensive benefits planning and administration experience necessary.

Working Conditions and Physical Requirements

• Ability to travel in the USA, Canada, UK, and Puerto Rico as needed.
• Ability to sit and/or stand at a desk and work with a computer for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and to handle other computer components.

Disclaimer

• This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.

Apply today! www.sorenson.com/company/careers/

Equal Employment Opportunity:

• Sorenson Communications is an EOE, Disability/Age Employer.

Company Summary

Our Mission...Harnessing the power of language, we connect diverse people and enrich the human experience.

Our Vision...To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.

As one of the world's leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase diversity, equity, inclusion, and accessibility for underrepresented people through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services.

Sorenson's impact vision and plan extends to supporting employment opportunities for diverse employees, customers, and communities. As a minority-owned company, we are committed to expanding opportunities for underserved communities while promoting an inclusive workplace for our own employees.

We achieve great things together working "The Sorenson Way" with our employee values: Customer First, Can-Do Attitude, Collective Action, Growth Mindset, Ownership, and Connect Direct.