Director of Case Management - Delaware County, PA

POSITION SUMMARY: Under the direction of the Executive Director, the Director of Case Management oversees the development and implementation of Active Treatment and programming across designated IDD department programs and provides support to all assigned Qualified Intellectual Disabilities Professionals (QIDP) who are primary advocates for individuals supported and a part of the leadership team. The Director of Case Management is also responsible for the development and implementation of policies and procedures, and oversight of service provision under applicable regulations.

DUTIES AND RESPONSIBILITIES:

• Provide oversight of the continuous and aggressive Active Treatment program development in the ICFs/IID
• With support from the Quality Improvement Department, train QIDPs on the role of primary advocate for individuals supported; the process of assessing for, developing, integrating, coordinating and monitoring the Active Treatment program, interdisciplinary team meetings, comprehensive functional assessments, development and implementation of the Individual Program Plan (IPP) with specific training objectives, interventions toward increased independence, continuous review and revision of goals; and implementation of the individual transition planning with the integration of the medical care plan into the IPP
• Monitor and supervise the QIDP work implementation throughout all ICFs/IID to ensure on-going survey readiness, and development of plans of correction in regard to including but not limited to survey reports and incident management for programmatic areas, including individual-specific incidents
• Oversee the training of all personnel implementing IPPs
• Ensure the completion of documentation within regulatory guidelines of the quarterly pharmacist reviews of medication regimens
• Provide oversight of the QIDPs' development and maintenance of individual records for residents' health care, active treatment, social information, and protection of rights, ensuring that the records are kept confidential and that release of any resident information, including obtaining and maintaining consents necessary, are released according to applicable regulations and laws
• Develop and implement a comprehensive case management plan across ICFs/IID and campus day programs for consistency of programming and training
• Provide supervision of assigned staff in the areas including, but not limited to, recruitment, selection, leadership, coaching, training, performance management, promotion, discipline and termination
• Ensure that building safety routines are trained to individuals supported
• Assist the Operations Manager to ensure use of Personal Protective Equipment (PPE), sanitation and hygiene by personnel, by taking immediate action to correct any identified hazards
• Ensure QIDPs are using and updating the electronic health record (EHR)
• Through review and delegation, ensure required staffing and efficient scheduling of QIDPs for all assigned areas, along with accurate accounting of staff time and processing of payroll
• Interpret agency and program philosophy and establish standards of excellence for assigned program staff
• Develop and implement systems for ensuring programmatic compliance in assigned areas including but not limited to ICF residential programs and campus day programs
• Participate in Supports for Living (SFL) Quality Improvement Department activities, including implementing Office of Developmental Programs' (ODP) quality assurance/quality improvement requirements in assigned areas
• Perform on-call duties off hours as assigned, providing guidance and support to managers and staff per established on-call and operational policies and protocols
• Continuously improve operations through actions including but not limited to encouragement and utilization of feedback from individuals supported, staff, families, peers and other stakeholders, response to audit results, implementation of established best practices in program planning, and identification and prevention of potential problems
• Share information and lessons learned toward continuous improvement with peers and administration for the benefit of all programs

• Create and foster a positive workplace culture of support, encouragement and growth by creating shared vision and clearly communicating that vision, by having open and transparent communication, by recognizing the accomplishments of those they lead, and by being aware of the training and development needs and aspirations of those they lead
• Provide leadership assistance across various programs as needed
• Must maintain certification as a Certified Investigator and complete investigations of incidents as assigned
• In conjunction with all ICF/IID leadership, notify staff, as applicable, of any new policies and procedures in a timely manner

• Plan, facilitate, lead, and actively participate in program/administrative meetings, staff meetings, and meetings with all other departments across the organization as needed

• Perform cardiopulmonary resuscitation (CPR), and crisis intervention using agency-trained protocols
• Perform other duties as assigned

• At least one year of experience working directly with persons with intellectual disabilities or other developmental disabilities AND is either a human services professional possessing at least a bachelor's degree in a human services field, including but not limited to sociology, special education, rehabilitation counseling, psychology, all professional disciplines (e.g., Occupational Therapist, Physical Therapist, physical therapy assistant, speech-language pathologist, audiologist), academic disciplines associated with the study of human behavior (e.g., speech communication, gerontology), human skill development (e.g., counseling, human development), humans and their cultural behavior (e.g. anthropology) or study of human condition such as literature, the arts OR a physician and surgeon, or a osteopathy physician and surgeon, a registered nurse
• Master's degree preferred

• Three (3) years of experience as QIDP
• Seven (7) years of supervisory experience
• Three (3) or more years of experience with ICF/IID regulations required; additional experience with Department of Human Services and/or Older Adult regulations preferred
• Demonstrated ability to work effectively as part of a team

• Leadership experience in process improvement preferred
• Strong organizational skills

• Ability to work in a fast-paced environment and manage and prioritize multiple, often competing, priorities
• Demonstrated strong attention to detail
• Demonstrated strong time management and organizational skills
• Demonstrated excellent judgment with the ability to independently solve problems and make decisions with little or no need for direct supervision
• Demonstrated ability to anticipate future needed changes or identify problem areas and take effective actions
• Must be able to perform CPR and crisis intervention using agency-trained protocols
• Must possess excellent customer interaction, collaboration, presentation, and written and verbal communication skills
• Demonstrated basic experience with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint
• Experience using/knowledge of Electronic Health Record (EHR)preferred
• Must have current, valid driver's license in state of residence, three (3) years driving experience in the United States, and acceptable driving record

Elwyn is an Equal Opportunity Employer. Elwyn does not discriminate on the basis of race, color, religion, creed, ancestry, pregnancy status, medical condition, gender, gender identity or expression, genetic information, sexual orientation or identity, age, national origin, citizenship, handicap status, marital or family status, mental or physical disability, perceived disability, military or veteran status, political activities or affiliations, or any other characteristic protected under applicable federal, state or local law, ordinance, or regulation.