Senior Patient Access Coordinator, Pain Management, Onsite

• A high school diploma or equivalent is required, but an associate's or bachelor's degree in a related field is preferred.
• Experience in patient access services, healthcare operations, or revenue cycle management 2-3 years required; experience in administrative operations/management 1-2 years preferred.
• Proficient in using office productivity software such as word processing, spreadsheet, and presentation tools.
• Knowledge of EPIC system modules is a plus.
• Knowledge of issues related to managed care, new patient referrals and prior authorization is a plus.
• Demonstrated professionalism, integrity, and the ability to handle confidential information with discretion.
• Ability to adapt to changing priorities and work effectively in a dynamic environment.
• Strong problem-solving skills to resolve issues and make sound decisions independently.
• Strong written and verbal communication skills to effectively interact with individuals at all levels of the organization.
• Excellent organizational abilities to manage multiple tasks, prioritize work, and meet deadlines.

Essential Functions (Key Roles & Responsibilities):

• Access management and enhancement: Collaborates with practice leadership on the implementation of access improvement initiatives, including but not limited to reviewing schedules, filling in gaps, and entering Epic templating changes.
• Referral coordination: Processes incoming referrals to the clinic, including screening patients, completing insurance verification, and keeping Epic work queues up to date for incoming/outgoing referrals; holds primary responsibility for scheduling and facilitating new patient appointments.
• Prior authorization: Facilitates prior authorization denials/appeals process and other activities related to prior auth support.
• Project coordination: Assists in the planning, execution, and monitoring of projects, ensuring that timelines and deliverables are met.
• Provider operations: Supports new provider systems onboarding (e.g. Epic templates, compliance requirements, serving as liaison to credentialing team).
• Administrative operations: Provides administrative support to division leaders, including meeting planning and execution; identify opportunities for streamlining administrative processes and implement effective solutions.
• Other operational responsibility: Manages patient-facing practice operations tasks / responsibilities as required.
• Stakeholder engagement: Serves as a point of contact for internal and external stakeholders, including providers, practice leadership, practice staff and patients.