New

UC Engineer

TEKsystems
$45.00 - $55.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Ohio, Columbus
Mar 05, 2025
Total Positions 1 Duration 1 Year(s) Contract Job Description The UC Admin ensures efforts are in alignment with the IT Business Technology Solutions to support customer-focused objectives and the IT Vision, a collaborative partner delivering innovative ideas, solutions, and services to simplify people's lives. As a UC Admin you ensure maximum availability and functionality for IP Telephony operations. You are responsible for evaluating and implementing VoIP hardware and software as well as developing and implementing a call center technology strategy. Ensuring maximum availability of our communications facilities is your main responsibility. While achieving availability and performance objectives by providing analysis, design, support, and implementing projects you are sure to be consistent with the company\'s policy and procedures. Job Responsibilities: * Provide superior customer service utilizing a high-touch, customer centric approach focused on collaboration and communication. * Contribute to a positive team atmosphere. * Innovate and create value for the customer. * IP Telephony (Voice over IP) environment to ensure maximum availability and functionality for IP Telephony operations. * Administrator for Cisco Video Conference environment to ensure maximum availability including endpoints. * Administrator of Cisco products: Call Manager, Unity, Presence, PCCE * Main UC Engineer taking care of all tickets for support issues * Collaborate with colleagues to support company and departmental goals and objectives * Requires being onsite for support (Monday - Friday) Essential Background Requirements: Education: College diploma or 2-year associates degree in the field of Computer Science/Engineering or Information Systems. Experience: * Minimum of 5+ years of experience in administration, management, and maintenance of Cisco Telecom Infrastructure * In-depth, hands-on experience with the following systems: Cisco Expressway, Cisco Unified Border Element Cisco IOS Gateways with Media Gateway Control Protocol (MGCP) and Session Initiation Protocol (SIP) Cisco Jabber, Cisco Mobile & Remote Access, Packaged Contact Center Enterprise (PCCE) including Cisco Finesse Cisco Unified Communications Manager (CUCM) and Cisco Unity Connections Voicemail Microsoft Teams * Knowledge of networking and PC operating systems * Knowledge and experience in VMware Vsphere. * Hands-on experience with scripting languages and automation. Key Skills/Competencies: * Analytical, conceptual, and problem-solving abilities * Strong written and oral communication skills * Architecture and technical support documentation skills * Strong interpersonal and consultative skills * Ability to conduct research into emerging technologies and trends, standards, and products as required * Ability to present ideas in user-friendly language * Ability to execute tasks in a high-pressure environment * Training end users on how to use the technologies * Experience working in a team-oriented, collaborative environment The following certifications are strongly preferred: o CCNA Voice The following certifications are a plus: o CCNA Enterprise Req Skills Cisco call manager,Unity,deployment,unified communications,Voip,cisco room kits,Cisco phones,Cisco voice Job Title UC Engineer-New Tower Project Top Skills Details Top Skills: cisco call manager/unity administer phones (pulling users from AD) Administration of devices (some voice gateways/configurations, if they have time) 7500/8800 series phones some 8821's have to be onsite every day unbox the phones, deploy to the correct facility need to be badged so lifetime background check/drug test/health vaccinations required Worksite Address Columbus, Ohio, United States Workplace Type On-site External Communities Job Description A university/healthcare provider is looking for a voice administrator who can resolve voice problems via ticket resolution. Work Environment Contract (could be CTH): Lifetime background search. 5 panel drug and once full time they will need to get the required health vaccinations (MMR, Varicella, Tspot, Hep B, Flu, Covid) Additional Skills & Qualifications * Provide superior customer service utilizing a high-touch, customer centric approach focused on collaboration and communication. * Contribute to a positive team atmosphere. * Innovate and create value for the customer. * IP Telephony (Voice over IP) environment to ensure maximum availability and functionality for IP Telephony operations. * Lead administrator for Cisco Video Conference environment to ensure maximum availability including endpoints. * Lead administrator of Cisco products: Call Manager, Unity, Presence, UCCX, PCCE Pay and Benefits The pay range for this position is $45.00 - $55.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Columbus,OH. Application Deadline This position is anticipated to close on Mar 17, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.